Associate Manager

1 week ago

Kuala Lumpur, Malaysia Capillary Technologies Full time

This role is to support the sales leadership team at Capillary with strong business insight from fact-based analysis and strategic scenario-based thinking. This will also be the point of contact for rolling out strategic initiatives related to sales operations at Capillary including system implementation, deploying new sales performance management tools, tracking sales training and onboarding of new sales members.

This position will interact closely with the Sales GTM leaders & the Leadership team at Capillary and also with sales teams (field sales, inside sales and partner sales teams). Building strong and trusted partnerships with the sales leadership team, sales managers and other functions is critical to be successful in this role.
- Part of weekly & monthly Cadence with regions on performance vs commits
- Responsible for all Sales Target deployments
- Preparation of weekly & monthly reviews for regional reviews
- Designing of dashboards/monitoring mechanisms for KPIs
- Support region for all sell-through reporting, etc
- Help drive cadence within the region on all key topics

Business Analytics and Management
- Host & drive the business cadence meeting to monitor and drive performance of the sales
- Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in opportunity/pipeline management (through sales CRM)
- Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales team. Recommends revisions to existing reports, or assists in the development of new reporting tools as needed
- Conduct business analysis and provide decision support for the management team
- Ensuring the region is on top of issues by proactively providing management reports/decks for weekly and monthly reviews

Sales Operations/ Process/ Project Management & Enablement
- Serve as the focal point of contact for the sales team and address calls for most general business issues
- Responsible for the development and implementation of new processes and procedures for effective and efficient team operations
- Track and analyse the performance based on customer segmentation perspective
- Setting Individual Sales Incentive and Compensation plans, including target allocation proposal and performance tracking logic.
- Manage / Analyse opportunities through pipeline management tools
- Setup and manage a sales academy
- Streamline new sales member onboarding

**Job Requirement**
- At least 3-7 years of total work experience
- Demonstrated progressive relevant experience and solid understanding of sales operations
- Strong analytical ability and able to prioritize multiple projects
- Deep sales CRM expertise and knowledge of enterprise SaaS tools
- Familiarity with databases and sales software
- Familiarity with Microsoft Office including Excel and Office
- Excellent problem solving, project management, interpersonal and organizational skills
- SaaS and B2B experience preferred
- Excellent communication skills

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