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Customer Service Associate

1 month ago

Nusajaya, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issues related to the company's products
- Exceeding customer expectations in terms of customer service & accurate information.
- Working in a team to achieve the required KPI elements and SLA.
- Good English communication skills.
- You are required to work on rotational shifts. Will be given 1 day off a week.
- Working experience in the service industry will be an added advantage for this position.
- iSTAR - System for Appraisal & Rewards - The STAR training is to help employees to identify their weaknesses and to develop future leaders for the company.
- English Training - Employer provides English training to employees who would like to improve their communication & business writing skills.
- Additional benefits - Shift allowances, Performance incentives, and Overtime claim.
**Salary**

Basic Salary: RM 1900-RM 2100

KPI ALLOWANCE: UP TO RM400

NIGHT SHIFT ALLOWANCE: UP TO RM300

**Job Types**: Full-time, Contract

LOCATION: BANDAR MEDINI ISKANDAR, NUSAJAYA. JOHOR.

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM1,900.00 - RM2,100.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development
Schedule:

- Rotational shift
Supplemental Pay:

- Commission pay
- Overtime pay
Application Question(s):

- Do you have a notice period to be served? How long will it be?
- What is your expected salary?

**Education**:

- STM/STPM (preferred)
Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)