Customer Relation Representative

6 months ago


Johor Bahru, Malaysia Demant Malaysia Pte Ltd Full time

**Roles & Responsibilities**
- Attend to customers - both walk-in and appointments at the branch and engage and establish rapport with customers during waiting time
- Follow up with customers via calls e.g. reminder calls on their appointment, follow-up calls with customers on hearing aids usage, KIV cases, birthday wishes etc.
- Responsible for administrative duties, such as invoicing, payment and tax refunds
- Assist Audiologists/ Audiometrician in conducting diagnostics tests
- Manage diagnostics test reports - scan, mail / send out, record and reports maintenance
- Follow up on repairs and collection
- Responsible for maintaining the branch’s image and cleanliness
- Manage daily clinic operations, cash flow and branch target
- Ensure stock availability and replenish as necessary
- Daily input of sales reports

**Requirements**:

- Sijil Pelajaran Malaysia & above
- Some experience in retail sales or in healthcare.
- Customers-oriented
- Proficient in Microsoft Office
- Good phone etiquette and communication skills
- Friendly and able to engage with customers at all levels

**Other Information**
- This position is entitled to sales commission based on sales achievement

**Salary**: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (required)



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