Customer Service Representative

2 weeks ago

Kuala Lumpur, Malaysia Zimmer Biomet Full time

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized.

Job SummaryThis position will be responsible for processing, billing and delivering of all customer orders including surgery case on a timely basis and in compliance with Company policies and procedures.

He/she will work in collaboration with the Operations Manager, to communicate with customers and ensure timely resolution of problems affecting order processing and delivery of goods.
- Principal

**Responsibilities**:
- Ensure all surgery case bookings are entered into the system (SMS) and review implants, instruments, surgery cases, coverage and other information in system before processing to warehouse and concern team.
- Review part & lot numbers are correct before processing order in SAP, arrange for all top ups on the floating kits to be completed when the surgery is concluded.
- Check terms of purchase e.g. pricing, shipping instructions, sources and payment terms on customers’ order before processing order in SAP.
- Ensure all procedures and controls are followed before the release of shipment to distributors. (e.g. proper credit hold release permission is obtained)
- Prepare timely and accurate billing for Local Hospitals and Private Clinics and work with finance team for the payment issues & reminders, coordinate with concern party.
- Coordinate and oversee the timely repair of equipment and instruments returned for repairs and servicing, from the designated territory.
- Expected Areas of Competence- Working knowledge of Microsoft Office tools
- Basic understanding of Bill of Exchange and Shipping Documentation
- Knowledge of SAP preferred.
- Education/ Experience Requirements- Minimum Diploma in Business related studies, or equivalent qualification.
- At least 3-5 years of customer service function experience in the healthcare or B2B industry.

EOE/M/F/Vet/Disability

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