Customer Success Specialist

2 weeks ago


Bayan Lepas, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

Support customers to place online orders with the client.
- Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keeps job knowledge and skills up to date by attending training and continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and client.

Pay: RM2,800.00 - RM3,300.00 per month

Schedule:

- Rotational shift

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)



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