Team Leader
5 months ago
**Responsibilities**:
- Manage unsecured and secured accounts in the Debt Manager Collection System to prevent control flow through of accounts to 30 days past due and to achieve targeted delinquencies.
- Ensure that collection actions taken are within corporate guidelines, and collection policies.
- Handle and manage customers' objections/complaints/issues escalated from collectors.
- Assist supervisor in executing collection strategies, such as prepare listings, arrange resources to run strategy, monitor & tracking strategy effectiveness, etc.
- Train and coach new and weaker team members.
- Assist supervisor in call reviews, compliance and controls.
- Achieve the target indicators set in terms of delinquencies, attempts, contacts, PTP kept and dollars collection.
- Support implementation of new processes/initiatives and ensure adherence and compliance by team members.
- Strong engagement with team members.
- Take on ad-hoc tasks/ projects as assigned by Supervisor.
**Job Requirements**
- Strong communications and leadership. Preferably a year of Team Lead experience.
- Possess good spoken English and third language proficiency will be an added advantage.
- At least 5 years of working experience, preferably in banking, customer service, collection/recovery or contact centres.
- Possesses strong Emotional Intelligence (EQ) ability.
- Willing work extended hours and weekends as and when require.
**Salary**: RM4,500.00 - RM5,000.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
-
Customer Service Leader
5 months ago
Bukit Jalil, Malaysia Gambit Consulting Sdn. Bhd Full time**Job Summary** - The Customer Service Leader plays a crucial role in overseeing and managing the customer service department within an organization. - This position requires strong leadership skills, a customer-centric mindset, and the ability to develop and implement strategies to enhance the overall customer experience. - The Customer Service Leader is...
-
Sales Team Leader
5 months ago
Bukit Bintang, Malaysia CXM Direct Full timePhysical Office: Kuala Lumpur Other Com & Ben/ Allowances: result oriented **Responsibilities** - Lead the design and implementation of a comprehensive business development strategy - Oversee the management of existing and new relationships with partners and clients. - Personally build relationships that result in support for existing and new programs -...
-
Retail Department Leader
2 months ago
Bukit Jalil, Malaysia KKV Supply Chain Sdn Bhd Full timeProfessional development & Unlimited growth opportunities. - Young, Cheerful, & Energetic working culture **Department Leader's Job responsibilities**: **Sales Management**: - Follow up the sales turnover indicators set by the store manager, - Manage staff duty rooster and performance tracking. - Analyse sales data and plan a strategic improvement plan and...
-
Social Media Marketing Team Leader
5 months ago
Bukit Bintang, Malaysia Nestrontech Sdn Bhd Full time**Job Overview**: As the Social Media Marketing Team Lead at Nestron, a leader in high-tech housing solutions, you will be responsible for developing and executing strategies that enhance our brand presence and drive organic traffic to our platforms via social media channels. Your role will be crucial in leveraging social media to connect with our target...
-
Social Media Marketing Team Leader
5 months ago
Bukit Bintang, Malaysia Nestron Tech Sdn Bhd Full time**Nestron **is dedicated to advancing the future of housing with cutting-edge prefab homes. We are committed to redefining modern living through innovation, sustainability, and smart technology. Our mission is to provide affordable, eco-friendly, and technologically advanced homes globally. With a focus on quality, customization, and turnkey solutions,...
-
Social Media Marketing Team Leader
5 months ago
Bukit Bintang, Malaysia Nestron Tech Sdn Bhd Full time**Nestron **is dedicated to advancing the future of housing with cutting-edge prefab homes. We are committed to redefining modern living through innovation, sustainability, and smart technology. Our mission is to provide affordable, eco-friendly, and technologically advanced homes globally. With a focus on quality, customization, and turnkey solutions,...
-
Business Development Team Leader
5 months ago
Bukit Bintang, Malaysia Nestrontech Sdn Bhd Full time**1. Team Leadership**: - Lead and motivate a team of B2B business professionals. - Provide coaching, guidance, and performance feedback to ensure the team meets or exceeds sales targets. - Foster a dynamic positive and collaborative team culture. **2. Negotiation and Deal Closure**: - Handle high-level negotiations and close deals with key clients, B2B...
-
Avp, Customer Experience
2 months ago
Bukit Jalil, Malaysia Astro Full timeWHY JOIN US?- We practice a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly. “_It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace...
-
Kindergarten Teacher
5 months ago
Bukit Jalil, Malaysia INTELLIGENCE QALIFAH EDUCATION LEARNING CENTRE Full timeWe are looking for a full-time teacher with/without experience. Love and able to manage a group of children from 4 - 17 years old. Passion to teach small children. Covering aurah and have a pleasant image of a teacher. A team player. Able to follow instructions or be a team leader. Training provided, EPF / SOCSO. **Requirements**: **Kindergarten...
-
Avp, Bass and Product Manager
7 months ago
Bukit Jalil, Malaysia Astro Full timeWHY JOIN US?- We practice a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly. “ _It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace...
-
Customer Success Director
5 months ago
Bukit Jalil, Malaysia Microsoft Full time**People Management** Lead your team to deliver customer objectives & Microsoft business targets. Lead them through change using the Demonstrated Capabilities framework. **Customer Centricity** Coach team to understand customer objectives & how Unified accelerates value realization. Guide team to drive positive Customer Satisfaction & share...
-
Speech Language Pathologist
5 months ago
Bukit Jalil, Malaysia Spark Child Development Centre Full timeAre you passionate about empowering **special needs children** and guiding them in overcoming speech challenges and developing essential communication skills? We are looking for a talented and dedicated Speech-Language Pathologist like you! Position : Speech-Language Pathologist Location : Kota Damansara, Bukit Jalil, Cyberjaya, Butterworth (Penang), Johor...
-
Technical Manager
5 months ago
Bukit Jalil, Malaysia Career Channel Executive Search Full timeClient is a leader in EPCC (PV) Technical 1. Overseeing the team’s quality/effectiveness/timeliness of design, testing and project stages 2. Provide clear direction and technical expertise at functional/organizational level in design, development, and systems integration. 3. Able to make quick decisions and solve technical problems to provide an...
-
Technical Manager
5 months ago
Bukit Jalil, Malaysia Career Channel Executive Search Full timeClient is a leader in EPCC (PV) Technical 1. Overseeing the team’s quality/effectiveness/timeliness of design, testing and project stages 2. Provide clear direction and technical expertise at functional/organizational level in design, development, and systems integration. 3. Able to make quick decisions and solve technical problems to provide an...
-
Quality Assurance Specialist
5 months ago
Bukit Jalil, Malaysia CIEF worldwide Sdn. Bhd. Full timeQuality Assurance Specialist - Customer Service Team Job Summary: As a Quality Assurance Specialist within our customer service team, you will play a crucial role in ensuring that our customers receive exceptional service and support throughout their shipping experience. You will be responsible for monitoring and assessing interactions between our customer...
-
Customer Service
2 months ago
Bukit Jalil, Malaysia Glob Pro BrainHunters Sdn Bhd Full time**Responsibilities**: - Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary - Sign up customers for I-Banking - Route calls through IVR where applicable - Maintain contact records to reflect current information - Requests and complaints Turn around - Promote cross sell of all banking products -...
-
Customer Service Executive
2 months ago
Bukit Jalil, Malaysia Glob Pro BrainHunters Sdn Bhd Full time**Responsibilities**: - Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary - Sign up customers for I-Banking - Route calls through IVR where applicable - Maintain contact records to reflect current information - Requests and complaints Turn around - Promote cross sell of all banking products -...
-
Mandarin Speaking
5 months ago
Bukit Jalil, Malaysia Glob Pro BrainHunters Sdn Bhd Full time**Key Responsibilities**: - To be a 1 stop shop to all consumer banking clients by providing accurate & timely information on product & services, relevant to their needs - Assist clients in the fulfillment of their transaction or servicing requests via the telephone - Achieve first call resolution in all customer interactions, where possible - Promote the...
-
Associate, Communications
5 months ago
Bukit Jalil, Malaysia Astro Full timeWHY JOIN US?- We practice a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly. “_It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace...
-
Project Leader
5 months ago
Bukit Mertajam, Malaysia JET TOOLS & ENGINEERING Full time**Mechanical & Electrical Leader** **Responsibilities**: - Complete mechanical assembly/electrical assembly, installation, and testing of equipment to time deadlines. - Assemble and integrate a variety of mechanical and electrical assemblies. - Counter check, confirm and verify kitted (pre-picket) detail parts and assemblies were issued correctly by...