Quality Assurance Analyst

2 weeks ago


Kuala Lumpur, Malaysia Wipro limited Full time

**JOB DESCRIPTION**:

- Be the first line of quality when auditing client interactions between Client Services, Strategic Sales, or Account Management.
- Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements.
- Work closely & hand in hand with other departments to respond immediately to relevant quality-related needs.
- Participate in internal quality calibrations led by process owners.
- Participate in the development of quality inspection standards and continuously optimize the process and system platform.

**REQUIREMENTS**:

- Minimum 1 year of Quality Assurance Programs experience or BPO environment.
- Quality audit and quality management-related experiences.
- English Language Proficiency Level must be equivalent to **(B1 to B2) **of Certification of European Framework (CEFR)

**Work hours**:

- Single shift, local standard work hours. Mon to Friday, Saturday off Day, Sunday Rest Day. (9am-6pm)

**Work Location**:
The Garden North Tower, Mid Valley City, Kuala Lumpur, Malaysia.

**Work Location**:

- Gardens North Tower (Accessible via Public Transport LRT/KTM)

Pay: RM4,000.00 - RM6,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Application Question(s):

- Do you write and read in Japanese

**Experience**:

- Call audits: 1 year (required)



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