Incident Manager

Overseeing the incident management process and team members involved in resolving the incident. - Responding to a reported service incident, identifying the cause, and initiating the incident management process. - Prioritizing incidents according to their urgency and influence on the business. - Producing documents that outline incident protocols such as how...

JOB PURPOSE: - To manage the Incident & Problem Management functions to ensure quick restoration for systems and services for the business entities. - To facilitate Service Management in their efforts to increase the maturity of the IT Service management processes from the perspective of Incident & Problem Management - To co-ordinate strategic planning’s...

**What we do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For...

We are seeking an enthusiastic Incident Management Analyst to join our Infrastructure team, dedicated to ensuring continuity and efficiency in business operations. This role is ideal for individuals passionate about developing their skills in incident management, contributing to incident resolution, and supporting a reliable...

We are seeking an enthusiastic Incident Management Analyst to join our Infrastructure team, dedicated to ensuring continuity and efficiency in business operations. This role is ideal for individuals passionate about developing their skills in incident management, contributing to incident resolution, and supporting a reliable infrastructure....

We are seeking an enthusiastic Incident Management Analyst to join our Infrastructure team, dedicated to ensuring continuity and efficiency in business operations. This role is ideal for individuals passionate about developing their skills in incident management, contributing to incident resolution, and supporting a reliable...

The Responsibilities of the Role:Always on top of any major incident and oversee the entire process from detection to resolution.Facilitate bridge calls with relevant teams during major incidents and potential critical issues.Maintains quality handling of Jira tickets, from creation to closure.Constant follow up on open tickets as necessary.Facilitate the...

ResponsibilitiesIncident Management: Experience in managing incidents, including response strategies and postmortem analysis, is critical for maintaining system reliability.Troubleshooting: The ability to diagnose and resolve issues quickly is a key trait for any Incident Manager.Networking Knowledge: A solid grasp of networking concepts helps in diagnosing...

About the role:To ensure the effective and efficient management of incidents within an organization, aiming to restore normal service operations as quickly as possible with minimal disruption to business operations by connecting the right people together and managing the incident until resolution and keeping all relevant parties updated.As an Incident...

**Key Responsibilities**: - Act as the primary point of contact for all incidents and problems - Respond to incidents and problems in a timely and effective manner - Establish procedures and guidelines for incident and problem management - Coordinate with other teams to resolve incidents and problems - Identify common issues across teams and services -...

**Key Responsibility of Incident Manager**: - Demonstrate strong commitment and drive in ensuring effective service delivery to customers - The role is pivotal to the retention and growth of customers in a defined segment as you prioritise outstanding customer advocacy and navigate an internal stakeholder landscape to deliver world class customer services -...

Job SummaryWe are seeking an experienced Incident Management Professional to join our team at Ensign InfoSecurity.In this role, you will be responsible for:Investigating and analyzing security incidents to determine root cause and impact.Developing and implementing incident response plans and procedures.Collaborating with cross-functional teams to respond to...

We are seeking a Proactive Incident Manager to join our team at Sporter Global AS. This role involves investigating and resolving production incidents, ensuring system availability, and collaborating with team members to achieve excellent customer service.

We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC...

Job Title: Executive - Incident & Problem Management Job Summary: The Executive - Incident & Problem Management is responsible for overseeing and managing critical incidents, crises, and other broadly impacting events. This role involves leading incident bridge calls, facilitating real-time information flow, escalating issues to senior management, and...

Responds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services / agreements and verifying...

Responds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services / agreements and verifying...

Orange Business WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaDeliver all Moves, Adds & Changes on customer network connections, performing technical feasibility study and end-to-end change management by coordinating with internal specialist teams.Implement and coordinate the simple and standard changes & get the complex changes activated in...

Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaAbout the jobCyber Security Incident Manager - CSIRTDepartment / Functional Area: Group Information Security (GIS)Reports to: Senior Manager, Cyber Threat Management & CSIRT, Group Information SecurityGeographical Responsibilities: GlobalThe role of the candidate is to be a part of the GIS...

About This OpportunityFortinet is looking for an experienced Incident Response Manager to lead our team in providing world-class incident response and forensics services.This role requires a high level of expertise in cybersecurity, incident response, and forensic analysis. You will be working closely with our team to develop and implement strategies to...