![G-MART CORPORATION SDN BHD](https://media.trabajo.org/img/noimg.jpg)
Customer Relations Executive Honda G-mart Autoworld
4 days ago
Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership
- Coordinate and record customer’s appointment booking and plot capacity planning to ensure smooth flow of operations in dealership
- Handle customer’s concern, analyse root cause and take improvement activities
- Ensure all customers’ voice is promptly reported to dealer management
- Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through CRM System
- Ensure customer database is updated in timely manner and protected at all times through constant monitoring
- To ensure compliance to customer data utilization by dealer management and Honda Malaysia
- Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction
- Coordinate, conduct invitation and record customer’s appointment for Product Update (PUD)
- Coordinate First 1K PMSS activity with Sales
**Job Requirements**:
- Minimum Diploma in any field, with 1 years’ experience in Customer Service; Degree Holder in any field (Added advantage if working experience is similar industry)
- Excellent Telephony, Communication and Interpersonal skills
- Strong Language Skills
- Able to communicate effectively in English, Malay and local dialects (written and spoken)
- Prepare simple report (if required)
- Customer Service Oriented and believes that “customers come first”
- Competent in Microsoft Office (Word, Excel, Power Point).
- Independent, high commitment, self-motivated and good problem solving
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: RM1,800.00 - RM2,500.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)
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