Client Case Manager

2 weeks ago


Subang Jaya, Malaysia Sterling Check Full time

We have great people here and are looking for more. Come join us - you will love it

Position Purpose Statement

As a Client Case Manager, you will act as a liaison between the internal teams and external clients to ensure that the background check process runs effectively by supporting the end-to-end process, preventing potential problems, troubleshooting, and resolving complications. The Client Case Manager plays a key role in support of delivering a world-class service to our clients.

The nature, scope, and tasks of this position
- Project manage each client account as per the Service Level Agreements (SLA’s)
- Review documentation received and proceed with Checks for completeness per the requirement of the client - includes create elements/ cases accurately as per the defined client guidelines.
- Commence all verifications accurately and within required time frame as per Sterling guideline.
- Verify the accuracy and completeness of elements/ cases, before closure.
- Proactively identify areas for improvements and make recommendation to the processes undertaken on a regular basis
- Prepare report on client cases and track the movement and closure of cases
- Support the Client Success Partner on Fulfilment related topics, including providing case status and other fulfilment reports
- Attend and Support CSP's on monthly business reviews with Client on the operational insight
- To conduct investigation and prepare root cause analysis report for Client Success Partners.
- Other duties as assigned by the Sterling.

Required Skills/Related Knowledge & Experience
- English and Mandarin proficiency is a must (written and communication)
- Intermediate to advanced computer literacy - Microsoft Office
- Ability to keep track of work
- Quality orientation and documentation skills is a must
- Follow us:_
- Equal Employment Opportunities at Sterling_
- Disclaimer_
- This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job._



  • Subang Jaya, Malaysia Net One Asia Sdn Bhd Full time

    **Functions / Responsibilities**: 1. Generate and qualify sales leads 2. Prepare sales action plan and strategies 3. Attend to sales enquiries by phone, electronically or in person 4. Ensure customer service satisfaction and maintain good client relationship 5. Prepare sales quotation using Quotation Management Systems 6. Maintain monthly/yearly sales...


  • Petaling Jaya, Malaysia DKSH Full time

    **Location**:Petaling Jaya, MY, MY**Job Function**:Client Management**Requisition Number**:143883**Description**: **Job Summary** Manage client accounts to ensure smooth client business integration and drive business growth of clients **General Responsibilities** - Manage operating departmental budgets and costs according to annual allocation to ensure...


  • Petaling Jaya, Malaysia Boardroom Corporate Services Sdn Bhd Full time

    Operations - Attend to stakeholders enquiries and process all submitted documents relating to shareholder services - Receive, check, sort, record and process all documents received from shareholder(s) or lodging agent(s) in accordance with the necessary procedures - Acknowledge and issue receipt(s) to shareholder(s) or lodging agent(s) - Ensure documents and...


  • Subang Jaya, Malaysia Malacca Securities Sdn Bhd Full time

    **Job Requirements**: 1) Degree in any relevant discipline; preferably in business or management 2) Minimum 4-6 years of related field working experience 3) Willing to travel to outstation when it requires 1) Oversee daily settlement processes to ensure timely settlements 2) Perform routine checks and close monitoring of the key controls on daily...


  • Petaling Jaya, Malaysia DKSH Full time

    **Location**:Petaling Jaya, MY, MY**Job Summary** Provide timely and effective administrative support to the Client Management team **General Responsibilities** - Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources - Update and prepare regular reporting of the service complaint...


  • Subang Jaya, Malaysia AsiaCareer Sdn Bhd Full time

    **1. Job Purpose Statement**_ The role of an Occupational Health Nurse at the client's site involves the daily execution of tasks, supporting their Health, Safety, and Environment (HSE) initiatives, and overseeing health and safety. - **2. Key Accountabilities**_ - Assume overall leadership in providing medical services across all shifts. - Play a...

  • Client Manager

    4 weeks ago


    Petaling Jaya, Malaysia Siemens Energy Full time

    **A Snapshot of Your Day** The Client Manager will be leading dedicated accounts that covers the upstream, midstream, and downstream O&G and industrial market in Malaysia or other assigned territory. You will be the focal point of the assigned customers for all products. The customers are commonly the international and national oil companies, engineering...


  • Subang Jaya, Malaysia Easmed Sdn Bhd Full time

    The Clinical Application Specialist is primarily responsible for ensuring the provision of on-site advice and assistance on the usage of surgical equipment and products during surgical operations. The job holder is also accountable for the conduct of training for the surgical, nursing personnel and sales team to ensure that they are familiar with and...


  • Subang Jaya, Malaysia Hunters International Sdn Bhd Full time

    **About the Company** Our client is a legal firm based in KL, Klang and Puchong. They are looking for a dedicated conveyancing secretary to join their team. **Job Responsibilities** - To assist lawyers in handling all conveyancing SPA matter including sub sale and project cases. - To assist lawyers in handling all loan documentation for financing and...


  • Jalan Kemajuan Subang , Subang Jaya Selangor Malaysia Ninja Mart (Ninja Logistics Sdn Bhd) Full time

    Develop and maintain strong client relationships to ensure that the acquired brand performs and grows to its maximum potential.Provide timely feedback to department heads and local teams on sales performance, and market insights.Maintain and update relevant decks and trackers to monitor and update Brand performance, and target achievement.Support manager in...

  • Legal Assistant

    1 month ago


    Subang Jaya, Malaysia Sperton Global AS Full time

    **Job Responsibilitie**s**: - Collaborate closely with the legal team to provide comprehensive legal support and administrative assistance. - Assist in drafting, reviewing, and proofreading legal documents, contracts, agreements, and other legal correspondence, ensuring accuracy and compliance with relevant laws and regulations. - Maintain organized and...


  • Subang Jaya, Selangor, Malaysia KPMG in Malaysia Full time

    sFinancial Services Audit Manager/Senior Manager at KPMG Are you a seasoned financial services audit professional with a passion for excellence and a drive to lead in a prestigious global environment? We are seeking an accomplished Financial Services Audit Manager/Senior Manager to join our elite team at KPMG. Our financial services audit clients include...


  • Subang Jaya, Selangor, Malaysia KPMG in Malaysia Full time

    Descriptions KPMG Forensic offers robust, practical advice, helping our clients dealing with: Fraud, misconduct and corruption investigations Commercial disputes advisory and litigation support Digital evidence recovery Regulatory compliance Anti-money laundering & sanctions services Intellectual property and contract governance Fraud risk management and...


  • Subang Jaya, Selangor, Malaysia KPMG in Malaysia Full time

    Descriptions The Financial Management practice is a part of KPMG Management Consulting. In Financial Management we improve effectiveness and efficiency of the finance function, and the value finance functions deliver to the business. Working within the Financial Management team will provide an unparalleled opportunity to experience target operating model...


  • Subang Jaya, Malaysia CommScope Full time

    **General Summary** We are looking for exceptionally talented, bright, and driven people. If you would like to be part of a team dedicated to delivering industry-leading performance through exceptional talent and a culture of innovation and collaboration, this is an opportunity you won’t want to miss. We are looking for a dynamic, organized, self-starter...

  • Business Analyst

    4 weeks ago


    Subang Jaya, Malaysia Vertis Digital Sdn Bhd Full time

    About the job: **Responsibilities**: - Liaise extensively with external, internal clients and vendors; - Lead design thinking sessions and requirements discussion with customers; conduct requirement analysis to ensure the implementation feasibility of functional specifications. Highlight requirement gaps, disproportional construction efforts, technical...

  • Graduate Trainee

    4 weeks ago


    Subang Jaya, Selangor, Malaysia PLUS Full time

    Claims Management/Insurance Legal Advisory Received incoming document from claimant & section office (via normal mail, e-mail, by hand) and acknowledge receipt on each of the document. Acknowledge (send email) to the claimant if the document received via email. R equest/follow up for the incomplete/outstanding document from claimant/Section. To review,...

  • Senior Tax Consultant

    4 weeks ago


    Subang Jaya, Selangor, Malaysia KPMG in Malaysia Full time

    Descriptions The Tax Dispute Resolution group brings together a team of experienced and dynamic professionals dedicated to addressing tax risk management and ultimately in achieving good tax strategy. The Tax Dispute Resolution professionals have worked closely with the tax authorities and have been involved in cases across various industries in the tax...

  • Brand Manager

    1 week ago


    Subang Jaya, Selangor, Malaysia Abbott Laboratories Full time

    Job Description Reporting to the Senior Brand Manager, the candidate will be fully responsible for leading the assigned therapeutic area portfolio and drive for market leadership and revenue growth. The incumbent will work closely with multiple commercial operations team to ensure success in the development of strategy, creative and execution plans, product...

  • Security Analyst

    4 weeks ago


    Subang Jaya, Malaysia Mesiniaga Berhad Full time

    **Work Location**: Subang Jaya **Employment Type**: Permanent **Roles and Responsibilities** - Preparation of monthly/quarterly security summary reports and presentation to client. - Client advisories and technical recommendations to improve network security posture, controls, policies, processes, and practise. - Review security incident tickets and perform...