Sme Account Manager

9 months ago

Johor Bahru, Malaysia Maxis Full time

Are you ready to get ahead in your career?
- We want to empower you turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

What are you accountable for?
- Develop and formulate strategic tactical plans in a bigger market portfolio. To ensure KPI and goals of assigned accounts in portfolio are met.
- Build market position in the assigned account by identifying potential business deals and close relationship with existing and new customers;
- Develop and formulate retention strategy to minimize churn rate of the portfolio of accounts;
- Provide and screen data/ information for potential business deals by analysing market strategy, examining risks and financial accuracy for business decision making;
- Protect organization's value by keeping company information and tender confidential;
- Grow account depth and breadth to ensure account coverage on top of dealer coverage where applicable;
- Assist collection team on customers' aging.
- Ensure pipeline in CRM are diligently updated - consistently exploring new opportunities on weekly basis to follow up through from initiating appointment to closing.
- Capable to develop assigned accounts with Account Development Plans to increase revenue.
- Good collaboration with internal stakeholders to drive operation and service delivery.

What do you need to have for this role?
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Result driven and passionate individual who eager to help customer by providing solutions based on customer needs
- Relationship management skills and openness to feedback
- Tertiary education in business administration, sales or relevant field

What’s next?

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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