Operations Support Analyst- Business Travel

4 months ago


Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.

**Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?**

**Do you want an open, supportive, and caring working environment?**

**Do you view your development needs seriously as we do?**

**If YES, then take your career to the #NextLevel with BASF **

**O**bjecti**v**es of t**h**e **P**osi**t**ion**
- Fulfil the role of Operations Support Analyst for designated countries, for the organization’s Business Management Travel Services Team, by providing travel support for business travel related functions and tasks.

**M**ain **T**as**k**s**
- Main point of contact for the country’s organization for travel related topics and escalation for all travel service-related topics.
- Provide support to RTM on the end-to-end process of business travel topics for the countries travel needs and requirements.
- Responsible for all external stakeholder country cluster responsibilities: e.g., Traveler Profile queries, invoice queries and reconciliation of vendor invoicing.
- Communicate the organizations country and regional requirements to internal and external stakeholders on all country level topics.
- Support Travel Arrangers and travelers on all travel related requests.
- Conduct regular service reviews with the countries travel service providers.
- Data - gather, monitor, analyze local in-country data details for regional analysis.
- Monitor service levels locally, obtain feedback from travel arrangers / travelers on service provider services, when required escalate to RTM.
- In conjunction with the RTM review travel data to identify areas of improvement on traveler behavior / patterns / compliance.
- Main contact for country cluster internal stakeholders on travel topics e.g., compliance, finance, local procurement, projects, and implementations.
- First line of operational communication/ escalation and stakeholder management
- This role to be further enhanced to support transaction and processing of SAP transactions for Business Travel within BASF policies and local company legal and statutory requirements
- Ensure no finance related disruptions to business

**M**ini**m**um **E**d**u**cation and **Q**u**alifica**t**ion **R**e**q**ui**r**ed for **t**he **P**osition**
- ** Education**: Tertiary qualifications in Travel and tourism or related field (Diploma)
- ** Working Experience**: 3 years
- ** Technical & Professional Knowledge**:

- Previous experience in travel management / hospitality industry is encouraged to apply
- Experience working with travel related vendors
- Language: English (Main), Preference: Mandarin / Cantonese (read / write)
- Previous experience on an Online Booking Platform (advantageous) / SAP (advantageous)
- PowerPoint, Excel and Microsoft Word

**BASF Asia-Pacific Service Centre was established in 2005. Located in Kuala Lumpur, the regional service hub has approximately 1,100 employees and growing. Focused on being a competency and digitalization driven hub, it also provides quality functional and know-how services in the areas of finance, controlling, human resources, real estate and facilities management, communications, environmental, health and safety, procurement, import-export order management, and information services to BASF companies and affiliates in the Asia Pacific region. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay that cover the Europe and Americas regions.



  • Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BASF SE Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

  • Business Analyst

    3 months ago


    Kuala Lumpur, Malaysia Sybex Support Services LLC Full time

    **Position: Business Analyst Treasury Consultants** We need mostly hands-on client-facing treasury consultants who are familiar with working on treasury systems.  We need folks with Treasury domain knowledge. Here is the job description we share with Consulting companies. Timeframe is ASAP Summary Job Description 1.       Execute professional...


  • Kuala Lumpur, Malaysia BASF SE Full time

      We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.   We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.   Not only your performance but also your personality matter to us, regardless...

  • Reporting Analyst

    4 months ago


    Kuala Lumpur, Malaysia Persol APAC Business Support Services Sdn Bhd Full time

    Why join us? - Great working culture! - Young, energetic and fun learning organization! - Strategic location ~within walking distance to MRT and KL Monorail! - Birthday and Anniversary leave - Optical, Dental and Wellness Benefit provided **Job Description**: - Prepare daily, weekly, monthly and quarterly reporting for business team, management and...


  • Kuala Lumpur, Malaysia Sybex Support Services LLC Full time

    **Position: Business Analyst Treasury Consultants** We need mostly hands-on client-facing treasury consultants who are familiar with working on treasury systems. We need folks with Treasury domain knowledge. Here is the job description we share with Consulting companies. Timeframe is ASAP Summary Job Description 1. Execute professional services contracts by...


  • Kuala Lumpur, Malaysia Corporate Information Travel Sdn Bhd Full time

    **Responsibilities**: - Elicit requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis; task and workflow analysis - Critically evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details -...


  • Kuala Lumpur, Malaysia Corporate Information Travel Sdn Bhd Full time

    **Responsibilities**: - Elicit requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis; task and workflow analysis - Critically evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details -...


  • Kuala Lumpur, Kuala Lumpur, Malaysia La Global Travel Full time

    Job SummaryWe are seeking a highly skilled and organized Travel & Events Coordinator to join our team at La Global Travel. As a key member of our operations team, you will be responsible for coordinating travel itineraries, managing office operations, and providing administrative support to our team.Key ResponsibilitiesTravel CoordinationArrange travel...


  • Kuala Lumpur, Malaysia Flight Centre Travel Group Full time

    **JOB NO**: 519220 **BRAND**: FLIGHT CENTRE TRAVEL GROUP **WORK TYPE**: FULL TIME **LOCATION**: KUALA LUMPUR, MALAYSIA **CATEGORIES**: CORPORATE & GROUP TRAVEL Flight Centre Travel Group (ASX:FLT) has grown to be the world’s largest travel agency since its founding in 1982. Headquartered in Brisbane, Australia, the company has more than 30 brands in...


  • Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...


  • Kuala Lumpur, Malaysia BID Operations Full time

    **Responsibilities**: - Collaborate with cross-functional teams to gather campaign assets, both online and offline, and ensure timely delivery. - Communicate with internal and external groups to ensure marketing materials comply with regulations. - Identify issues, risks, and benefits of website content and functionality updates, and outline business...


  • Kuala Lumpur, Malaysia Unique Travel & Convention Sdn. Bhd. Full time

    We are seeking a dynamic and detail-oriented Tour Operations Executive to join our team specializing in Incentive Travel. In this role, you will play a pivotal role in planning and executing memorable incentive travel experiences for our clients. Your ability to manage logistics, coordinate activities, and provide exceptional customer service will contribute...

  • Business Analyst

    4 months ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us**: Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth...

  • Business Analyst

    3 months ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us**: Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the...

  • Business Analyst

    3 months ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us**: Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the...

  • Business Analyst

    4 months ago


    Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us**: Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth...

  • Security Analyst

    3 weeks ago


    Kuala Lumpur, Malaysia Orange Business Full time

    **Votre rôle**: As a SOC Analyst, you’ll be responsible for: - Map your knowledge to a defense in depth strategy implemented on our detection capabilities - Analyze security events raised by our tooling and take adequate steps together with the customer’s security department to mitigate them - Develop and improve playbooks within our SOAR used to...


  • Kuala Lumpur, Malaysia H.T.T. Travel (M) Sdn Bhd Full time

    Plan, organize and control all aspects of events operations activities to meet Company’s customer service quality standards. - Ability to independently source out tariffs from hotel, costing for coach/restaurants and other venues and locations. - Responsible for all budgetary costing and preparation of event quotations. - Responsible for developing,...

  • Business Analyst

    5 months ago


    Kuala Lumpur, Malaysia Arthur D. Little Austria Full time

    **Overview**: As Business Analyst at Arthur D. Little you will work on well-defined sub-tasks of the assignment with the close support and guidance of your case manager. **Responsibilities**: The Business Analyst’s role includes: - Gathering facts and analyzing data from various sources - Extracting key messages from your research in a clear and concise...