Executive Customer Relations/order Management

3 weeks ago


Klang, Malaysia Duopharma Marketing Sdn Bhd Full time

**Job Purpose**:

- Provide excellent customer service skills to government customers with the aim of achieving total customer satisfaction.
- Receive purchase orders and process them accordingly in SAP system.
- Handling and monitoring for the overall incoming order until customer receive the products in good condition.
- Maintain and update government system and bumi agent portal if any accordingly.
- Responsibility for the ordering processes company Duopharma Manufacturing Sdn Bhd and Duopharma Marketing Sdn Bhd.
- Responsibility for the order coming from Ethical Specialty Business and Government Business Team.

**Key Accountabilities**:

- Order Processing: To ensure all orders taken are accurately keyed in, checked and pick list released on the same day with the aim of achieving On Time in Full (OTIF) target.
- Customer Complaints: To ensure all customers enquiries and complaint are handled promptly and feedback resolutions are channelled back to customers. To perform analysis on the complaint log and take necessary steps or actions monthly.
- New Customer Accounts: To ensure proper document check performed prior to creation of new customer account in SAP. Liaise with finance accordingly for setting on credit limit. To add or amend customer master data in SAP as requested by customer/sales manager, document checked for completeness prior to amendment.
- Audits: To ensure relevant document are filed accordingly and actively participate in audits or any investigation by both state or federal enforcement pharmacy.
- Dangerous Drugs & controlled Items: To carefully check for completeness of original document when processing DD and Controlled Item orders. Run report on monthly basis to ensure quota per customer not exceeded.
- Customer Returns: To process Goods Received Note (GRN) and issue credit note to customers monthly within agreed time frame to allow warehouse to complete the put away into bins.
- Interaction with other department: To coordinate with all the departments and external parties to ensure that all supply chain activities between departments are running smoothly and efficiently.
- Standard Operating Procedures (SOP): To establish the relevant departmental processes in procedures, work instructions and forms. Also, to ensure its implemented and maintained at all time.
- Staff Training: To provide staff with on job training, coaching & recommendation for external trainings when the need arise.
- Continuous Improvement Programs: Explore opportunities to improve processes in SAP and physical execution ensuring smoother and faster completion of all CRM tasks.
- Ensure all the customer registered in our companies updated annual practicing license (APC) yearly.

**Requirements**:

- Possess at least a degree in any discipline or equivalent.
- 1-2 years working experience.
- Knowledge and experience in pharmaceutical industries.
- Knowledge of using SAP system, Governmental Portal, and Pharmaniaga Portal will be an advantage.

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus



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