Business Technical Services Specialist

2 months ago

Kuala Lumpur, Malaysia Global Payments (Beamery) Full time

**Description**:
**Summary of This Role**:
Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global Payments' revenue while providing Business Technical Support until closure.

**What Part Will You Play?**:

- Establishes a positive rapport with the client(s) to develop and maintain long-term relationships with key technical staff (e.g. Senior IT Management), analyzes the client's business, their objectives and expectations at a macro/overall technical level, and acts as go-to person on all aspects of services and support for respective relationships.
- Analyzes evaluation of the client's business requirements, advises on effort estimation, and guides the client to utilize standard solutions while maximizing revenue. Evaluations are typically business changes of moderate complexity that require knowledge of client's business (e.g. client initiation of loan offerings that require an understanding of the clients systems and business and assess impact from the new offering with an ability to research further as required). Freely converses with clients on card business/transaction processing/payment schemes.
- Converts and reviews the converted client's business requirements into detailed technical specifications without support, presenting them internally and externally while securing requirement sign-off. Proposes technical scenarios for Custodians.
- Supports business in presenting Global Payments and Global Payments' solutions and services with the objective to generate revenue by meeting with management client representative to demo products and services covered under the clients subscription agreement but not currently being utilized. Complexity of the requirement or client will typically be moderate for this level based on country focus, concurrent project list, cards supported.
- Acts as single point of governance and client escalation contact. Delegates tasks to Analysts II and Senior, provides regular updates to clients regarding business on progress, and recommends system improvements to core system.
- Reviews documentation, provides recommendations, and maintains the client's system environments by keeping records of client functionality, environment and client specific documentation. Approves documentation as part of project handovers. Works independently without review of own documentation.
- Performs release management (typically of moderate complexity due to multiple Schemes supported and multiple concurrent projects) between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits, internal projects, ensuring that code release doesn't negatively impact client operations while mentoring lower level Analysts.
- Executes medium to high complex project/development work plans and revises them as appropriate to meet changing needs and requirements. Recommends best practices regarding execution of simple to medium complexity project/development work plans.
- Acts as 24x7 first line Service Desk support, performs severity assessment and assigns severity level, and monitors adherence to Service Desk SLAs (Service Level Agreements). Together with Service Desk analyze the root cause of identified issues.

**What Are We Looking For in This Role?**:
**Minimum Qualifications**
- Bachelor's Degree
- Relevant Experience or Degree in: Bachelor's degree in Information Technology or related field
- Typically Minimum 6 Years Relevant Exp Experience in analysis, programming and issue analysis of financial services software; proven experience in writing and analyzing Prime Licensing code

**Preferred Qualifications**
- Master's Degree
- In Information Technology or related field
- Typically Minimum 6 Years Relevant Exp
- Including experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation
- IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification

**What Are Our Desired Skills and Capabilities?**:

- Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level (e.g., dept./peer review).
- Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Network

  • Business Technical Services Specialist

    2 months ago

    Kuala Lumpur, Malaysia Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Business Technical Services Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Network Technical Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia Telstra Full time

    Employment Type Permanent Closing Date 8 Feb 2024 11:59pm Job Title Network Technical Specialist Job Summary As a Network Technical - Specialist, you will provide technical service, solutions and support to the networks, infrastructure, products and services supplied and operated by Telstra. **Job Description**: We're Australia’s leading...

  • Network Technical Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Telstra Full time

    Employment TypePermanentClosing Date8 Feb :59pmJob TitleNetwork Technical SpecialistJob SummaryAs a Network Technical - Specialist, you will provide technical service, solutions and support to the networks, infrastructure, products and services supplied and operated by Telstra.Job Description:We're Australia's leading telecommunications and technology...

  • Technical Support Specialist

    4 weeks ago

    Kuala Lumpur, Malaysia Tungsten Automation Full time

    Job Purpose: The Technical Support Engineer Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires...

  • Business Development Executive

    4 weeks ago

    Kuala Lumpur, Malaysia PestSol Business Full time

    Since 2016, our talented team works hard every day to provide the best services for our clients. We customize our offerings based on specific needs, so get in touch today to receive an initial quote.Quick Response, we know what customers need whenever they call pest control, therefore we quickly respond to your pest problem.Solutions, we aspire to resolve...

  • Business Development Executive

    5 hours ago

    Kuala Lumpur, Malaysia PestSol Business Full time

    Since 2016, our talented team works hard every day to provide the best services for our clients. We customize our offerings based on specific needs, so get in touch today to receive an initial quote.Quick Response, we know what customers need whenever they call pest control, therefore we quickly respond to your pest problem.Solutions, we aspire to resolve...

  • Technical Support Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tungsten Automation Full time

    Job Purpose:The Technical Support Engineer Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires...

  • Technical Support Specialist

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tungsten Automation Full time

    Job Purpose:The Technical Support Engineer Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires...

  • Business Development Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia PestSol Business Full time

    Since 2016, our talented team works hard every day to provide the best services for our clients. We customize our offerings based on specific needs, so get in touch today to receive an initial quote.Quick Response, we know what customers need whenever they call pest control, therefore we quickly respond to your pest problem.Solutions, we aspire to resolve...

  • Technical Manager

    1 month ago

    Kuala Lumpur, Malaysia Kelly Services Internal Full time

    **The Position** - Has the responsibility in the collection, analysis and the provision of relevant scientific information in poultry and swine for the stakeholders. - Build and maintain a broad network of relationships with international and local key opinion leaders. - Provide technical services to key customers and to support and train technical...

  • Technical Support Specialist

    3 days ago

    Kuala Lumpur, Malaysia Kofax Full time

    **Job Purpose**: The Technical Support Engineer Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires...

  • Field Service and Technical Advising Specialist

    4 weeks ago

    Kuala Lumpur, Malaysia GE Power Portfolio Full time

    **Job Description Summary**: As a Field Service and Technical Advising Specialist - Steam Turbine, you will maintain and perform mechanical technical services scope and provide on-site technical direction on Steam Turbine and Generator systems for utility and industrial power plants. You are accountable to review and maintain execution as per equipment...

  • Technical Support Specialist

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Qashier Full time

    About The Job Technical Support SpecialistWant to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data?Qashier is looking for an amazing Technical Support Specialist to support our growthWe are looking for passionate individuals that can assist in the setup and onboarding of our merchants, provide efficient order...

  • Technical Support Specialist, My

    2 weeks ago

    Kuala Lumpur, Malaysia Qashier Pte Ltd Full time

    Technical Support Specialist, MY About the job Technical Support Specialist, MY Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data? Qashier is looking for an amazing **Technical Support Specialist **to support our growth! We are looking for passionate individuals that can assist in the setup and...

  • Technical Analyst

    3 weeks ago

    Kuala Lumpur, Malaysia Hexa Business Full time

    **PRINCIPAL ACCOUNTABILITIES**: - Constantly manage communication and relationships with Leads, direct supervisor, and peers. - Involve and work on day-to-day operations. - Monitor problem-resolution processes and activities to manage the expectations and confidence of business users through the delivery of proactive and timely services. - Maintain the...

  • Network Technical Specialist

    3 weeks ago

    Kuala Lumpur, Malaysia Telstra Global (Malaysia) Sdn BHD Full time

    As a Network Technical - Specialist, you will provide technical service, solutions and support to the networks, infrastructure, products and services supplied and operated by Telstra. This is how you'll bring the purpose of your role to life: - Provide technical service, solutions and support to the networks, infrastructure, products and services supplied...

  • Technical Operations Specialist

    1 month ago

    Kuala Lumpur, Malaysia Fujitsu Full time

    **Key Responsibilities**: - Technical Capability. Works within a team with little supervision as an established specialist. Has detailed knowledge in their area for example, systems, implementing technical changes, building software regimes, build evaluations, coaching and training of less experienced staff, infrastructure maintenance etc. - Scheduling &...

  • Technical Architect

    2 weeks ago

    Kuala Lumpur, Malaysia Orange Business Full time

    **About the role**: This position is located in Malaysia / Kuala Lumpur, but the scope is worldwide. Meaning the architect will support architecture of our customers based in Latin America, Europe, Middle East and Asia Your mission as technical architect will be composed of - Technical leadership, especially on technical architecture in agile mode, which...

  • Technical Sales Support Specialist

    3 weeks ago

    Kuala Lumpur, Malaysia Armiena Group Sdn. Bhd. Full time

    Technical Sales Support Specialist Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues.Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist IIProvides documentation on product specifications and usage to...