Supervisor - F&b Operations (Ma Niaga)

2 weeks ago


Sepang, Malaysia Malaysia Airports Holdings Full time

**Date**:27 Feb 2024

**Location**: Sepang, 10, MY, 64000

**Company**:Malaysia Airports Holdings Berhad

**POSITION GENERAL SUMMARY**

Manage the restaurant; developing and motivating the team to achieve high standards of customer satisfaction with ultimate responsibility for safeguarding the financial success of an outlet and maintaining the reputation of the company

**ESSENTIAL POSITION FUNCTIONS**
- STANDARDS_
- Set and implement the agreed standards of service at all times
- Supervise the running of the restaurant on a regular basis
- Carry out frequent outlet checks of the restaurant
- Remain customer focused at all times and ensure the team place customer satisfaction as their top priority
- Set and achieve division objectives in conjunction with the business plan
- Ensure that all equipment in the outlet is used correctly; maintained and cleaned properly and that staff are appropriately trained
- Ensure the division sop’s are kept up to date and used as a reference and training document
- Monitor and achievement of outlet KPI’s
- FINANCIAL_

Adhere to division standards and service level to increase sales and minimize cost; including food; beverage; disposables supply; utility and labor costs- INVENTORY_
- Responsible in ensure the outlet inventory are in order and stock sufficient at all time.
- HUMAN RESOURCES/ ADMINISTRATION_
- Ensure Payroll related administrative are completed on time and in accordance with company policies and procedures
- CASH MANAGEMENT_
- Ensure correct operation and balancing of cash Point of sale & daily reporting
- Monitor daily; weekly and monthly business reviews and to make sure that the daily deposits are taken care of.
- Oversee all daily cash balancing and transaction activities
- Prepare adequate monetary denominations remain in safe box to provide change for customers
- FOOD SAFETY & HEALTH AND SAFETY_
- Responsible for ensuring consistent high quality of food preparations and service
- Ensure that all equipment in the outlet is well maintained and kept in good working order; purchasing of new equipment when necessary
- Ensure the correct use of cleaning materials and equipment
- Ensure all health & safety and food hygiene regulations are adhered to
- Take immediate action regarding any infringements of health & safety; fire regulations and food act
- CUSTOMER SERVICE_
- Increase sales at all opportunities through customer service suggestive selling and cross selling
- Ensure excellence customer service in all areas and be able to train staff to provide excellent customer service
- Responds to complaints; taking any and all appropriate actions to turn dissatisfied customers into return customer
- QUALITY CONTROL_
- Conduct daily hygiene inspection on overall hygiene aspects of food handling to ensure food is safe and clean for human consumption.

**Key Challenges**:

- Ensure cleanliness of food preparation and services
- Ensure the restaurant delivers high quality food and beverages

**Skills**:

- Able to work independently with minimum supervision
- Possess good communication and interpersonal skills
- Customer service oriented with pleasant personality
- Good writing and communication skills both in Bahasa Melayu and English
- Computer literate preferably in Microsoft Excel

**Relevant Industries**:
**External**
- Diploma with a minimum of 1 year working experience in Food and Beverage related industry.

**Education**:
**External**
- Diploma in Hotel & Catering Management / Food Service Management / Business Administration / Management

**Additional Info**:

- Open for Malaysian citizen only.
- Applications should reach us no later than 15 March 2024

**Job Segment**:Food Service, Payroll, Food Safety, Operations Manager, QC, Hospitality, Finance, Quality, Operations



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