Area Manager
7 months ago
Requirements
- At least 3-5 year(s) working experience in the related field is required for this position.
- Fluent in written and communication in English and Bahasa Malaysia.
- Excellent computer skills.
- Based/Work location: Sabah
Responsibility
- Ensure all marketing plans are executed on time and accurately to build repeat customer visits. Agree and implement actions to continuously improve the guest experience.
- Demonstrate a high standard of Shop and personal presentation, ensuring good personal hygiene of self and team.
- Ensuring Shop is 100% staffed with quality, friendly and properly trained team.
- Ensure consistent execution of Shop Rule to maintain a clean and organized shop.
- Ensure that in-house control systems/audit requirements are adhered to.
- Ability to forecast food and beverage consumption, especially donuts, based on historical data and trends in order to avoid wastages.
- To make appropriate decisions in a fast-paced environment.
- To ensure all staff are well briefed on their responsibilities and are given constant supervision and motivation on all aspects of their work.
- To support the recruitment and selection of employees to the agreed staffing levels using cost-effective recruitment methods.
- Provide guidance and direction to subordinates, including setting performance standards and monitoring their performance.
- To build and maintain an efficient team of employees, driving the team towards the objectives of the business.
- Support the management of staff’s performance in line with job descriptions, giving regular feedback and appraisals.
- Manage disciplinary and grievance issues raised by staff and consult with HR on proper remedial action.
- Maintaining and demonstrating knowledge of the entire menu and its preparation.
- Ensure a safe workplace by identifying and reporting hazards and taking corrective action.
- Identify maintenance activity required in order to uphold the required standard and forward these to BDD.
- Ensure customer requests and feedback, both verbal and written, are responded to promptly and efficiently.
- Action and respond to alleged food hygiene issues, deploying all necessary resources to protect reputation and brand integrity.
- Perform ad hoc tasks as and when required.
**Benefits**:
- Allowances & Incentives.
- EPF, SOCSO, and EIS contribution.
- Medical benefits for all confirmed staff
- Career development to become Senior Area Manager, Assistant Operations Manager & Operations Manager.
- Learning and development opportunities with a leading global F&B brand
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: RM4,000.00 - RM5,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Maternity leave
- Parental leave
Schedule:
- Afternoon shift
- Early shift
- Evening shift
- Holidays
- Weekend jobs
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
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