Customer Service Associate
2 weeks ago
**Job Descriptions**:
- Tracking and documenting customer data and service issues.
- Maintaining customer records in databases.
- Send programme related collaterals and forms.
- Advise on latest promotions and mechanics.
- Manages feedback or complaints and liaise with backend support to resolve members’ issues.
- Involve in ad-hoc projects.
- Meet daily KPI requirement. Following up and assuring customer satisfaction.
- Any other duties and responsibilities that may be assigned to you by the management from time to time.
Job Requirements:
- SPM with at least 2 years of working experience. Diploma/Degree in any field.
- Good verbal and written communication skills.
- Able to adapt in a fast-paced and stressful environment.
- Motivated, energetic and driven work ethic.
- Technical experience in Home Devices and/or Consumer Electronics industry would be an added advantage.
- Preferably 2 year working experience in call centre environment.
- Possess a service-oriented customer service mind-set with excellent telephone etiquette.
- Independent and self-motivated.
- Excellent attention to detail.
- **Willing to work on a rotational shift, weekends and public holidays.**:
**Job Types**: Full-time, Permanent
**Salary**: RM3,000.00 - RM3,500.00 per month
Schedule:
- Afternoon shift
- Early shift
- Monday to Friday
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Care Specialist: 2 years (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
- English (preferred)
Shift availability:
- Night Shift (preferred)
- Day Shift (preferred)
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