Native Korean Speakers for Top Bpo in Malaysia

2 weeks ago

Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Korean
- Overview

The CSS will be the primary contact for customers using the client’s website shopping channel.

The CSS lives the values of our client which are:
- 1. **Responsibility**: The CSS represents the client and is the face of the brand to the outside world.

2. **Quality and a Passion for Excellence**: We always want to shoot for the best possible result.

The CSS is expected to project a professional company image through various communication channels.

**Qualifications**:
**Education background**:

- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)

**Work experience**:

- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.

**Required Interpersonal Skills**:

- Customer Service orientation.
- Customer Results/Solutions focussed.
- Customer Expectations Management.
- Active Listening Skills.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- **Must be able to speak, read and write in Korean**

**Technical Skills**:

- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office

**Responsibilities**:
**Overview of CSS Role**:

- CSS represents the brand, the culture, and the values of the client
- Your attitude and how you behave will determine how our client is perceived by its customers
- It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
- Customer concerns must be handled positively and professionally
- Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers

**Responsibilities and Accountabilities**
- Support customers to place online orders with the client.
- Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keeps job knowledge and skills up to date by attending training and continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and client.

  • Native Korean

    3 weeks ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Content Moderator **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Content Moderator english Native Korean - A leading BPO in KL is looking for a Content Moderator - Native Korean to join their team ASAP! Start date: Immediate...

  • Native Korean

    3 days ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Content Moderator **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Content Moderator english Native Korean - A leading BPO in KL is looking for a Content Moderator - Native Korean to join their team ASAP! Start date: Immediate...

  • Content Moderator

    2 weeks ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Content Moderator **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Content Developer - Start date: Immediate Joiner 1 HC Salary : 7K MYR Overview Identify and escalate priority issues through proper channels when...

  • Native Korean

    3 days ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Korean Korean Language CSR Native Korean - A leading BPO is looking for Customer Service Representatives - Native Korean to join their team...

  • Telesales (Native Korean Only) - bangkok Thailand

    2 weeks ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Telesales **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Korean Language Telesales Native Korean Korean Bilingual Proficient in English - **Job Opportunity: Telesales (Native Korean Only)** **Requirements**: - **Language**: Korean...

  • Telesales (Native Korean Only)

    2 weeks ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Telesales **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Telemarketing Telesales telemarketer - Language: Korean Nationality: Native Korean Job Location: BKK Salaries THB 90,000.00 Transportation allowance : 6000...

  • Native Korean Translator

    3 weeks ago

    Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time

    **【求人詳細】**: - Providing parties with clear and exact translations of written materials, and interpretations of verbal communication with no additions or omissions. - Reads through or listens to material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to...

  • Mobility Service Industry Project

    3 days ago

    Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time

    **【Job Summary】**: Hiring Company Industry: Call Center/IT-Enabled Services/BPO Job Summary - Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts **【Requirements】**: - Korean: native level, English: not necessary - Good command of computer skills / MS Office and typing must be fast both...

  • Content Moderator- Japanese Speaker in a Top Bpo

    2 weeks ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Associate/Sr. Associate -(NonTechnical) **Timings**:Shifting Schedule (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Work Mode**:Work from office Key Skills: Customer Service Japanese language Mandarin Cantonese Thai Korean Language - **Job Scope**: - Review...

  • Sales and Digital Marketing

    2 weeks ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:IT-Software / Software Services **Work Mode**:Hybrid **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Digital Marketing Microsoft Office Sales Korean Korean Language Native Korean - KL Sentral Business hours of the supporting...

  • Native Japanese Speaker

    3 days ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Japanese language Customer Service Manager Native speaker - **A leading BPO in KL is hiring Native Japanese CSR agents...

  • Native Korean Customer Service Representative

    4 days ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Any Other **Timings**:Flexible (Contract To Hire) **Industry**:BPO / ITES **Process**:Chat **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Access Platform - URGENT ‼️ NEED 15 NATIVE KOREANS CUSTOMERS SERVICE REPRESENTATIVE IMMEDIATELY FOR MALAYSIA. CANDIDATE CAN BE FROM ANYWHERE. COMPANY IS OPEN FOR BUY OUT AND...

  • Native Korean Chat Customer Service Executive, Kl

    3 days ago

    Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time

    **【Job Summary】**: Hiring Company Industry: Call Center/IT-Enabled Services/BPO Job Summary - Handle inquires from users such as questions, requests, complaints, etc. **【Requirements】**: - Minimum 1 year experience in content moderation is required - Korean: Native level English: more than daily conversation level - Ability to work in a fast...

  • Korean Native Customer Support

    2 weeks ago

    Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    Hi Korean Native job seekers! **Application form link**: - ______________ **Position: Korean Customer Support [Mobility Project]** **Company Background**: BPO company **Location**: Kuala Lumpur, Malaysia **Employment Type**: Permanent **Salary**: 2,550,000 KRW - 3,000,000 KRW per month （≒RM8,800 - 10,000 per month + night...

  • Airlines Customer Service

    3 days ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    Designation: Customer Service (Airlines) - Korean speaker Location: Cyberjaya Working hours: 24/7 rotational shift **Salary**: RM10,000 (basic) + KPI allowance (up to RM300) + Shift allowance (up to RM350) **Requirements**: - Native Korean speaker OR non-native Korean with TOPIK 5 or 6 - Diploma and above (Diploma must have at least 3 years working...

  • Native Korean Sales Associate

    3 days ago

    Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time

    **【Job Summary】**: Hiring Company Industry: Call Center/IT-Enabled Services/BPO Job Summary - Improve client’s experience by driving optimal and appropriate product adoption. - Providing vital product insights & feedbacks, from their own experience using the products and sharing the feedback from the Advertisers. **【Requirements】**: - Korean:...

  • Native Korean Chat Customer Service Executive, Kl

    3 days ago

    Kuala Lumpur, Malaysia Sakura Recruit Malaysia Full time

    **【求人詳細】**: Hiring Company Industry: Call Center/IT-Enabled Services/BPO Job Summary - Handle inquires from users such as questions, requests, complaints, etc. **【応募者に求める条件】**: - Minimum 1 year experience in content moderation is required - Korean: Native level English: more than daily conversation level - Ability to...

  • Inbound Customer Service Rep

    3 weeks ago

    Kuala Lumpur, Malaysia Gyldan Holdings Sdn. Bhd. Full time

    NATIVE KOREAN SPEAKER INBOUND Customer Service Representative Client Office Location(s): KL Sentral, Bangsar, Cyberjaya **Job Types**: Full-time, Permanent **Salary**: RM10,000.00 - RM12,000.00 per month **Benefits**: - Opportunities for promotion - Professional development Schedule: - Afternoon shift - Day shift - Early shift - Evening shift - Fixed...

  • Content Moderator- Vietnamese Speaker in a Top Bpo

    2 weeks ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Associate/Sr. Associate -(NonTechnical) **Timings**:Shifting Schedule (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Work Mode**:Work from office Key Skills: Customer Service Japanese language Mandarin Cantonese Vietnamese Thai - **Job Scope**: - Review...

  • Customer Service Executive

    2 weeks ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: CSR - Native Korean + English (Currently based in Korea) Customer Support KL Sentral 24*7 Min Requirement: "Fresh Grads “Bachelor Degree with no...