Sales Support Executive
6 days ago
**The company**
Our client is a growing multinational integrated supply chain solutions company. The company has managed large and complex supply chains across multiple industries. The company provides integrated supply chain and network solutions.
Reporting to the Sales Support Lead/Manager in Singapore, the Sales Support Executive will support sales and operations to drive business growth. Serve as the primary point of contact for the assigned customer by managing day-to-day sales inquiries. Ensure that customer feedback is addressed and coordinate with Sales and Operations to deliver services to customers. The Sales Support Executive will support Singapore desk and will be stationed in Selangor, Malaysia.
**The role**
- Build and maintain a strong relationship with all customers.
- Develop and implement procedures to the sales support team for efficiency and effectiveness improvement of operations.
- Monitor programs and procedures to ensure on-time delivery and customer satisfaction.
- Provide timely and accurate order status updates and changes to the Operations teams to ensure customer satisfaction.
- Support sales personnel in handling sales quotations, SOPs, RFQs and enquiries.
- Liaise and coordinate with global offices/agents regarding sales-related inquiries and shipment monitoring in accordance with SOP account.
- Generate weekly/monthly reports for internal and external customers in accordance to requested format.
- Review, update and maintain SOP, quotations and RFQ results for assigned accounts in server/Systems.
- Handle customer issues or disputes as and when necessary.
- Ad-hoc tasks assigned by the superior.
**The requirements**
- Diploma/Degree in Logistics, Supply Chain Management, Business or equivalent.
- Minimum 5 years of customer service experience in the Logistics or Freight Forwarding industry.
- In-depth knowledge of logistics or freight forwarding industry.
- In-depth knowledge in logistics, air freight and ocean freight operations.
- Excellent communication and interpersonal skills.
- Excellent leadership and problem-solving skills.
- Attention to detail and able to meet tight deadlines.
Pay: RM4,000.00 - RM5,000.00 per month
Schedule:
- Monday to Friday
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer service: 5 years (preferred)
- Sales Support: 5 years (preferred)
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