L1 Customer Support

Duration: 1 year extendable contract either Work from office/ Remote Application support in Hospital Information and other clinical systems Location: SMC, Subang Jaya. **Salary**: Max: 5500 MYR (based on experience). L1 Support Normal Working Hours: Monday to Friday (8:30AM to 5:30PM) Remote: On call(Week): 7Days -Monday 8:30AM to Monday 8:30AM **Job...

Experience in L1,L2 support with at least 5+ years of experience, trouble shooting, managing stack holder, understanding SLA documents, SQL, Mongo BD, API, MS office **Job Types**: Permanent, Contract Contract length: 12 months Pay: RM1,314.79 - RM7,653.33 per month **Benefits**: - Health insurance - Maternity leave - Opportunities for promotion -...

**Position : IT Managed Services Executive** **Work Location: Jalan Ampang, Kuala Lumpur** **Company Industry : Insurance domain** **Salary : up to RM 4,500** **Job Type**: Permanent Job Description: The main responsibility of the IT Managed Services Executive is to perform daily operations and support related to IT Hardware and Software Asset...

_Our client, an International BPO is on the lookout for L1 Technical Support Representatives, who are fluent in Japanese (N3 and above). As a technical support representative, you will be part of a team that helps our client's customers with their enquiries. You will use your system knowledge and customer service skills to provide solutions and guidance to...

_Our client, an International BPO is on the lookout for L1 Technical Support Representatives, who are fluent in Japanese (N3 and above). As a technical support representative, you will be part of a team that helps our client's customers with their enquiries. You will use your system knowledge and customer service skills to provide solutions and guidance to...

Kuala Lumpur, Malaysia | Posted on 02/05/2025Country MalaysiaJob DescriptionThe L1 Support Specialist is pivotal in maintaining the operational integrity of business-critical software applications for our clients. The role demands proactive monitoring and regular assessment of system health encompassing software, hardware, and network infrastructures. The...

Security Analyst L1 in Kuala Lumpur at LogicalisAs Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can...

**Position: Help Desk Support** **Location: Malaysia** **Contract: 6+ Months Extendable** - L1 IT helpdesk support users based in Malaysia. - Resources should be fluent in Chinese language. - 24X7 Support window. - Should know some technical support, would be good. - Should have knowledge of ticketing in customer support. **Job Type**:...

Xr is seeking a skilled Technical Support Specialist to join our team. As a key member of the Technical Support team, this role is focused on the receiving and processing of files to a quality that meets the specifications of the destination, within the SLA.ResponsibilitiesReceive and process files to meet the specifications of the destination within the...

Monitor and provide initial analysis/investigation and escalation of events, faults, incidents and problems, surveillance of alerts, alarms, automated notifications and confirmation on status of service;Responsibilities:Provide Level 1 support which applies across service desk, infrastructure support, software support and services, and service delivery...

App Maint/Prod Support (L3) Generic L1 (

experience in L1,L2 support with at least 5+ years of experience, trouble shooting, managing stack holder, understanding SLA documents, SQL, Mongo BD, API, MS office **Job Type**: Contract Contract length: 12 months **Salary**: RM2,370.05 - RM7,000.00 per month **Benefits**: - Health insurance - Professional development Schedule: - Monday to Friday

Greetings from **Softenger (Malaysia) Sdn. Bhd. !!** We are hiring for one of our Leading client for the role of **IT Analyst - Production Support** for **KL, Malaysia.** **Payroll Company : Softenger Malaysia** **Position : IT Analyst - Production Support** **Role : Long term contract (extendable based on performance)** **Work Location: Menara, Jalan...

Are you ready to get ahead in your career? - We want to empower you turn your ambitions into achievements. - We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. - Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. - To...

**Your next company**: A successful marketing and advertising company. **Your task**: - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform issue raised by clients or Adstreamers and escalate to the next level if...

**Position: IT Support - L1 Service Desk** **Required**: - 1 - 2 years of experience in supporting enterprise technologies or equivalent - Customer service experience - intermediate knowledge skills of L1 service desk support/ L1 Technical Support - Microsoft Office Apps, Snow ticketing tools - Education Level - Diploma or higher or equivalent experience -...

Job Responsibilities - Resolve help desk issues including troubleshooting hardware and software issues. - Develop and documents checklists as knowledge for stake holders reference. - Recommend procedures and controls for problem prevention. - Support multiple platforms including desktops, laptops, mobile devices and Audio Video equipment. - Provide L1 & L2...

As a key member of our global support team, you will be responsible for providing technical voice L1 support to end users.You will act as the first point of contact to support users reporting issues, requesting information, access, or other services. Ensuring correct logging of tickets in the ITSM ticketing tool, categorizing, and prioritizing them in line...

**Skills & Experience Needed**: - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Own and track tickets within SLAs - Identify, resolve or manage the resolution of system issues - Take calls and service ticket requests on a ticket system - Supports internal clients with system admin tasks and...

**Job description** **Job Description for Application Support, Executive** **Job Summary** system is up and ready for the business. **Responsibilities**: - Monitor the routine batch jobs completed without errors. - Execute service recovery or escalate to L2 support team. - Track production incidents in issue tracking system. - Update the manual and...