Claims & Insurance Manager

6 months ago


Port Klang, Malaysia Archadian Sdn Bhd (Recruitment Firm) Full time

_**POSITION**:_ _MANAGER_

**Job Summary**:
This managerial position requires a high experience and knowledge on claims and insurance matters and interface with various stakeholders across the organization.

**Essential Duties and Responsibilities**:
**1. Property insured & Property Claims.**
- Work closely with insurance brokers, adjusters and authority (LPK) to manage claims related matters collaboratively to build trust and ensure disputes are resolves in the best manner possible.
- Oversees insurance claims for personal, property, equipment or other type of loss based on coverage and verifiable damages.
- To manage Company properties insurance & property claims.
- Ensure timely collection of reimbursement sum once each case file is closed.
- To manage renewal of insurance policies.

**2. 3rd Party Claims Recovery**
- Reviews 3rd party claims and submits to insurance broker, communicates with stakeholders as required.
- Oversees insurance claims for personal, property, equipment or other type of loss based on coverage and verifiable damages.
- Work with internal stakeholders and supplier representatives to retrieve costs of repairs of damaged properties and ensure sum is collected in timely manner.
- Recovery from third party on damage to port property upon notification from Port Police and Operation.

**3. To manage Port Operator liability claims**
- Operates one or more claims processing units i.e. RM
RM75K; including timely and proper disposition of claims in accordance with claims exposure.
- Act as claims authority within areas of expertise and provide direction on such issues as file handling, policy interpretation, legal and technical issues, or concerning large losses.
- Act as liaison between insurance adjusters/brokers and internal stakeholders such as operations dept, M&R and conventional dept.
- Matters related to claim litigation liaise closely with Legal.

**4. Claims Committee meeting and take action to reduce the number of incidents**
- Ensures complete and sound claim settlements, legal reviews; and investigations in accordance with company claims procedures and guidelines & insurance policies.
- Coordinate with Process Owners to minimize, monitor, and control the probability and/or impact of incident/risk
- Chairman of ARC - Reviewing accident cases and coming out with necessary counter measure to avoid reoccurrence.
- Set strategy and procedures for the handling of claims within company wide.

**5. To manage claims from vessel damage.**
- Reporting done within 24 hours from incident.
- Coordinate with the internal Process Owners on the claims.
- Appoints repairing contactor for vessel damage and coordinate with operations team in order to ensure that repair works onboard vessel are completed in safe and efficient manner.
- The remaining process to follow item no. 3

**6. Employee Engagement.**
- Supervises, trains, develops, and motivates staff. Meets regularly with staff, to maintain open communications, ensure adequate workload, and update standard procedures.
- Responsible for managing the insurance & claims department comprising of claims executive and administration staff.
- Oversee the design of workflows and guidelines; manage on-boarding of new staffs & implementation of best practice in claims and insurance respect.

**Requirements**:

- Degree in legal or actuarial science
- Proficiency in mitigating loss and rejecting claim.
- Well versed in vessel operations and planning functions.
- Thorough understanding of policies and best practices of risk management.
- Strong supervisory and leadership skills.
- Proficient with Microsoft Office Suite or related software (ATS, PWB, CBAS) to prepare reports.
- Sound knowledge in claim related matters.
- Good verbal and written communication skills.
- Good negotiation skills
- Presents analytical ability and effective decision making
- Working collaboratively with other department to meet shared objectives.

**Job Type**: Permanent

**Salary**: RM8,000.00 - RM11,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- related working: 5 years (required)



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