Application Support Analyst
6 months ago
To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from IT Team.
**In this role you will be responsible for**:
Scope of Role
- The successful person will form part of the Finance Application Management Team (FAMT).
Support
- Support and resolve incidents within the service target agreed with the Business
- Ensure all incidents are managed end-to-end to resolution with the appropriate resource, whether vendor or in-house
- Conduct second-level support
- Conduct impact analysis
- Work closely with Infrastructure, Business Partners and Vendor to ensure proper deployment of the Business Central / MS Dynamic / NAV environment
- Support the preparation of KPIs to report on Service Delivery performance
Governance and Systems
- Liaise with Finance teams on control related queries
- Track system usage and make recommendations for improvement
Project
- Deliver smaller scale projects example simple M&A integration requiring file migration uploads and new company / entity setup
- Conduct user training & guiding user for UAT
**Requirements**:
- Required someone who has basic NAV module in Fixed Assets, Inventory Mgmt. and Procurement.
- Preferred technical knowledge and experience in Business Central / MS Dynamics NAV deployment projects. Exposure to other business systems, including document scanning, budgeting and forecasting and CRM.
- Required language(s): Bahasa Malaysia, English (Mandarin and Cantonese would be an advantage)
- Good communication skills with people from all levels and across different cultures
- Analytical and possesses good problem solving skills, with solid business, finance and IT sense
- Ability to priorities incident management based on importance to the Business
- Must be able to work in teams or independently in a fast paced business environment
- Proactive, efficient, organised and possess eye for details
- Travelling is minimum but might be required if involved in Projects
- Applicable for Malaysian only
**Highly Desirable**:
- Demonstrates willingness to learn from others’ experience and contribution
- Work in partnership with others to achieve individual and team objectives
- Versatility to build rapport with people at all levels
- Excellent in both spoken and written English. Multi-lingual - Bahasa Malaysia. Ability to converse in Mandarin and Cantonese will be an added advantage
- Commercially focused acumen
**Benefits**:
Rewards and Benefits
- Attractive base salary
- Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
- Out-patient & Specialist Coverage
- Dental & Optical Coverage
- Additional Retirement benefits
- Staff Purchase Plans
You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full training, with hands on assistance from the IT team.
Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.'
**Address**:
Rentokil Initial (M) Sdn. Bhd.,
Unit 8-1, Level 8, Tower 8, UOA Business Park,
No. 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan
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