Application Support Analyst

6 months ago


Shah Alam, Malaysia Rentokil Initial Full time

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from IT Team.

**In this role you will be responsible for**:
Scope of Role
- The successful person will form part of the Finance Application Management Team (FAMT).

Support
- Support and resolve incidents within the service target agreed with the Business
- Ensure all incidents are managed end-to-end to resolution with the appropriate resource, whether vendor or in-house
- Conduct second-level support
- Conduct impact analysis
- Work closely with Infrastructure, Business Partners and Vendor to ensure proper deployment of the Business Central / MS Dynamic / NAV environment
- Support the preparation of KPIs to report on Service Delivery performance

Governance and Systems
- Liaise with Finance teams on control related queries
- Track system usage and make recommendations for improvement

Project
- Deliver smaller scale projects example simple M&A integration requiring file migration uploads and new company / entity setup
- Conduct user training & guiding user for UAT

**Requirements**:

- Required someone who has basic NAV module in Fixed Assets, Inventory Mgmt. and Procurement.
- Preferred technical knowledge and experience in Business Central / MS Dynamics NAV deployment projects. Exposure to other business systems, including document scanning, budgeting and forecasting and CRM.
- Required language(s): Bahasa Malaysia, English (Mandarin and Cantonese would be an advantage)
- Good communication skills with people from all levels and across different cultures
- Analytical and possesses good problem solving skills, with solid business, finance and IT sense
- Ability to priorities incident management based on importance to the Business
- Must be able to work in teams or independently in a fast paced business environment
- Proactive, efficient, organised and possess eye for details
- Travelling is minimum but might be required if involved in Projects
- Applicable for Malaysian only

**Highly Desirable**:

- Demonstrates willingness to learn from others’ experience and contribution
- Work in partnership with others to achieve individual and team objectives
- Versatility to build rapport with people at all levels
- Excellent in both spoken and written English. Multi-lingual - Bahasa Malaysia. Ability to converse in Mandarin and Cantonese will be an added advantage
- Commercially focused acumen

**Benefits**:
Rewards and Benefits
- Attractive base salary
- Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
- Out-patient & Specialist Coverage
- Dental & Optical Coverage
- Additional Retirement benefits
- Staff Purchase Plans

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full training, with hands on assistance from the IT team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.'

**Address**:
Rentokil Initial (M) Sdn. Bhd.,
Unit 8-1, Level 8, Tower 8, UOA Business Park,
No. 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan


  • Application Analyst

    6 months ago


    Shah Alam, Malaysia AGENSI PEKERJAAN DREAM-JOB SDN BHD Full time

    **Job Title: Application Analyst & Team Lead** **Location: Shah Alam** **Responsibilities**: the company operation and growth. - Requirement gathering, solution design, development, testing, implementation, and training. - Provide technical support, bug fix, patches and maintenance to existing system. - Lead and organize **UAT **and...

  • Application Analyst

    6 months ago


    Shah Alam, Malaysia MY LABOUR SOLUTIONS SDN BHD Full time

    **Job Title: Application Analyst & Team Lead** **Location: Shah Alam** **Responsibilities**: - Requirement gathering, solution design, development, testing, implementation, and training. - Provide technical support, bug fix, patches and maintenance to existing system. - Lead and organize **UAT **and implementation **Requirements**: - Minimum 5 years...

  • Application Support

    6 months ago


    Shah Alam, Malaysia MSP Hitect Sdn Bhd Full time

    **Responsibilities** - Responsible for monitoring and responding to open tickets submitted through an incident management system - Prioritize and handle service requests and incidents according to SLA. - Identify opportunities for process improvement and contribute to departmental initiatives - Develop scripts and work with the team to automate repeatable...

  • IT Application Support

    6 months ago


    Shah Alam, Malaysia Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd Full time

    **What you will experience in this role**: - Manage and prioritize incoming support requests, incidents, and problems. - Work closely with the 3rd party vendors to address complex technical issues and implement solutions. **Who are we looking for**: - Fresh graduates are encouraged to apply, and individuals with 1-2 years of experience will be considered...

  • Support Center Analyst

    6 months ago


    Shah Alam, Malaysia Park Place Technologies Malaysia Sdn Bhd Full time

    **Support Center Analyst** **What you’ll be doing** - Determines entitlement of new and existing customers. Research entitlement of equipment to properly set service delivery expectations. - Works closely with over fifty (50+) field engineers, communicating customer problem and tracking of all steps until resolution. - Reporting and special projects as...


  • Shah Alam, Malaysia Efficient GlobalIT Sdn Bhd Full time

    **Application Support** - Provide technical support relates to the maintenance of the app, software and other organization's technological systems. - Assisting the development manager with all aspects of software design and coding. - Writing and maintaining code. - Working on minor bug fixes. - Conducting development tests. **Requirement** - Important...

  • Application Support

    6 months ago


    Shah Alam, Malaysia Xeega Sdn Bhd Full time

    **Overview**: This role will be working with our logistics software solution, supporting systems and processes to make our business more efficient while helping our customers optimize theirs. **Responsibilities**: - Develop an understanding of business operations. - Work with team and/or business users to provide solutions to meet business requirements. -...

  • IT Business Analyst

    6 months ago


    Shah Alam, Malaysia Beans Group Sdn Bhd Full time

    **Position OvervI**ew** Under the direction of the Principal Architect, the IT Business Analyst will lead and/or participate in initiatives and projects; and manage the relationship between IT and users. This is a very dynamic environment that promotes continuous improvement and requires constant change. With new and constant projects always in the horizon,...


  • Shah Alam, Malaysia Giant Mini (Retail) Full time

    **The Job** This role will be conducting full lifecycle analysis to include requirements, activities, and design. Data analyst will develop analysis and reporting capabilities. This position also required monitoring performance and quality control plans to identify improvements. **Key Priorities & Challenges**: - Developing and implementing data analyses,...


  • Shah Alam, Malaysia EPS Ventures Sdn Bhd Full time

    **Position: Enterprise Support (IT Support level 2) (US Market)** **Location: Shah Alam** **Tenure: 2 years contract (Renewable basis)** **Working Hour/ Days: 5 working days (Fixed Night shift 9 pm - 6 am)** **Salary: ( Open for Negotiation) + Fixed Allowance RM 900 ( Shift allowance + Training allowance)** **Responsibilities**: - Resolve technical...

  • Business Analyst

    6 months ago


    Shah Alam, Malaysia Beans Group Sdn Bhd Full time

    **Description** - Opportunity to be certified and advance in IBM Integration Bus (also known as WebSphere Message Broker), RedHat JBoss Fuse and etc. Many of our projects push the usage of new software technology adoption and allowing the team to experience Java technology frontier first hand with support and guidance from IBM and RedHat. **Position...


  • Shah Alam, Malaysia Razer USA Ltd. Full time

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...

  • Treasury Analyst I

    6 months ago


    Shah Alam, Malaysia APLL Global Support Services (M) Sdn. Bhd. Full time

    **JOB PURPOSE** - Carry out Treasury transactions at the GSS level **RESPONSIBILITIES**: **Treasury Operations** - Perform transactions at the GSS level, related to Treasury functions. These include: - Processing of wire payments through SAP - Processing of fund transfers & FX dealings - Payment releases - Monitoring of cash balances - Ensure KPIs and SLAs...


  • Shah Alam, Malaysia Beans Group Sdn Bhd Full time

    Business Analyst will also coordinate and manage the implementation and/or integration of products or new features for our customers. - Opportunity to be certified and advance in IBM Integration Bus (also known as WebSphere Message Broker), RedHat JBoss Fuse and etc. Many of our projects push the usage of new software technology adoption and allowing the...

  • IT Support

    6 months ago


    Shah Alam, Malaysia EPS Ventures Sdn Bhd Full time

    **Position: IT Support level 2 ( Enterprise Support Analyst)** **Location: Shah Alam** **Tenure: 2 years contract (Renewable basis)** **Working Hour/ Days: 5 working days (Fixed Night shift 9 pm - 6 am)** **Salary: RM 3500 - RM 4500 ( Open for Negotiation) + Fixed Allowance RM 900 ( Shift allowance + Training allowance)** **Responsibilities**: -...

  • IT Support

    6 months ago


    Shah Alam, Malaysia EPS Ventures Sdn Bhd Full time

    **Position: IT Support level 2 ( Enterprise Support Analyst)** **Location: Shah Alam** **Tenure: 2 years contract (Renewable basis)** **Working Hour/ Days: 5 working days (Fixed Night shift 9 pm - 6 am)** **Salary: RM 3500 - RM 4500 ( Open for Negotiation) + Fixed Allowance RM 900 ( Shift allowance + Training allowance)** **Responsibilities**: -...

  • Service Desk Analyst

    7 months ago


    Shah Alam, Malaysia PPG Full time

    The Service Analyst role is part of the IT function's Service Management track. You will provide Service Delivery using ITIL methodology best practices, focusing on Incident, Problem, and Knowledge centered support. You will report to the Process Lead, Specialist, and have the opportunity to work remotely. **Main Responsibilities** - Strong customer service...

  • Service Desk Analyst

    6 months ago


    Shah Alam, Malaysia PPG Full time

    **Job Description**: The Service Analyst role is part of the IT function's Service Management track. You will provide Service Delivery using ITIL methodology best practices, focusing on Incident, Problem, and Knowledge centered support. You will report to the Process Lead, Specialist, and have the opportunity to work remotely. **Main Responsibilities** -...

  • Financial Analyst

    6 months ago


    Shah Alam, Malaysia Reeracoen Malaysia Full time

    **Overview**: **Salary**: 5,000 MYR ~ 6,000 MYR**Industry**: Medical & Healthcare, Manufacturing(Chemicals/Materials), Manufacturing(Other), Utilities- Collaborate with various departments to develop, analyze, and manage annual budgets and forecasts. - Provide financial insights to support strategic decision-making by analyzing trends and variances. -...


  • Shah Alam, Malaysia Hexa Business Full time

    Provide Level-2 support of Transaction Banking systems & solutions, e.g. answering queries and troubleshooting functional issues escalated from frontline teams, including Sales, Implementation, Branches and Contact Center, as well as from the customers directly. - Make timely escalation of unresolved issues to the next level, including Business Analyst, IT &...