![SRG Asia Pacific Sdn. Bhd.](https://media.trabajo.org/img/noimg.jpg)
Collection Officer
6 days ago
***:
The **Customer Service Consultant (CSC)** role is to manage Outbound & Inbound services for Winback &
Collection of Involuntary Churn Operations. The **CSC** is required to greet customers warmly and ascertain the problem or reason for calling and to assist customers in their inquiries.
- _________________________________________
**DUTIES AND RESPONSIBILITIES**:
- Professionally Interact with customers via phone to provide information and assistance and to manage Outbound & Inbound services for Winback & Collection of Involuntary Churn
Operations
- To reconnect and reactivate customers account to be active and to recover any amount owed to
Management
- Collection Treatment/Process Flow for different group of customers, as per the Credit Class
(H/M/L) and Debt Age provided by the Management
- Attend to customer’s complaint or request and to adhere to the process and procedures that has been stipulated by the Management
- Cross-selling of all products and services including all upgrades for product & packages
- Achieve productivity standards and goals while maintaining the highest level of customer service
- Undertake any other duties as-and-when assigned by the Management
- You will be accountable for meeting individual (KPIs) and team goals
**REQUIREMENTS**:
- SPM/Diploma/Degree
- Experience in customer service roles is desirable. Past working experience in contact/call center are encouraged to apply
- Good command of spoken and written English and Bahasa Malaysia
- Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused
- Customer service skills - Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
- Stress tolerance and able to work under pressure
- Able to work on public holidays including weekends (ROTATIONAL SHIFT BASIS; 9 AM - 6PM)
- Required to have own transportation arrangement
- Able to start immediately
**Results Driven, Persistence, Go Getter, Time Management, Matured, People Management,**
**Professional. If you have what it takes, APPLY NOW**
**Salary**: RM2,000.00 - RM2,600.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
Schedule:
- Fixed shift
Supplemental pay types:
- Attendance bonus
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
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