Collection Officer

5 months ago


Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

***:
The **Customer Service Consultant (CSC)** role is to manage Outbound & Inbound services for Winback &
Collection of Involuntary Churn Operations. The **CSC** is required to greet customers warmly and ascertain the problem or reason for calling and to assist customers in their inquiries.
- _________________________________________

**DUTIES AND RESPONSIBILITIES**:

- Professionally Interact with customers via phone to provide information and assistance and to manage Outbound & Inbound services for Winback & Collection of Involuntary Churn

Operations
- To reconnect and reactivate customers account to be active and to recover any amount owed to

Management
- Collection Treatment/Process Flow for different group of customers, as per the Credit Class

(H/M/L) and Debt Age provided by the Management
- Attend to customer’s complaint or request and to adhere to the process and procedures that has been stipulated by the Management
- Cross-selling of all products and services including all upgrades for product & packages
- Achieve productivity standards and goals while maintaining the highest level of customer service
- Undertake any other duties as-and-when assigned by the Management
- You will be accountable for meeting individual (KPIs) and team goals

**REQUIREMENTS**:

- SPM/Diploma/Degree
- Experience in customer service roles is desirable. Past working experience in contact/call center are encouraged to apply
- Good command of spoken and written English and Bahasa Malaysia
- Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused
- Customer service skills - Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
- Stress tolerance and able to work under pressure
- Able to work on public holidays including weekends (ROTATIONAL SHIFT BASIS; 9 AM - 6PM)
- Required to have own transportation arrangement
- Able to start immediately

**Results Driven, Persistence, Go Getter, Time Management, Matured, People Management,**
**Professional. If you have what it takes, APPLY NOW**

**Salary**: RM2,000.00 - RM2,600.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion

Schedule:

- Fixed shift

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)


  • Collection Officer

    5 months ago


    Kuala Lumpur, Malaysia Kuala Lumpur and Selangor Indian Chamber of Commerce and Industry Full time

    We seek a dedicated and detail-oriented Membership Subscription Collection Officer to join our team. In this role, you will be responsible for managing and ensuring the timely collection of membership subscription fees from our organisation's members. The primary focus will be maintaining accurate membership records, communicating with members about their...


  • Kuala Lumpur, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    **Job description** We are looking for a collections officer to assist with the collection of outstanding debts. The collections officer will contact clients and inform them of their debts, negotiate payment plans, and ensure payments are made as soon as possible. You may also be required to institute legal action when payments are not made. To ensure...


  • Kuala Lumpur, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    **Job description** We are looking for a collections officer to assist with the collection of outstanding debts. The collections officer will contact clients and inform them of their debts, negotiate payment plans, and ensure payments are made as soon as possible. You may also be required to institute legal action when payments are not made. To ensure...


  • Kuala Lumpur, Malaysia Acom (M) Sdn Bhd Full time

    To do cold calling at few numbers daily provided by the company. - To work closely with team members in order to achieve team targets. - Able to work independently and able to manage time schedule. - Responsible for minimizing defaults and bad debts of ongoing loans. - Manage and achieve daily productivity standards in terms of attempts, contacts, and the...


  • Kuala Lumpur, Malaysia Acom (M) Sdn Bhd Full time

    To do cold calling at few numbers daily provided by the company. - To work closely with team members in order to achieve team targets. - Able to work independently and able to manage time schedule. - Responsible for minimizing defaults and bad debts of ongoing loans. - Manage and achieve daily productivity standards in terms of attempts, contacts, and the...

  • Collection Officer

    4 months ago


    Kuala Lumpur, Malaysia Upscale Sdn Bhd Full time

    RESPONSIBILITIES - Regimented calling to debtors for payment - 140 accounts per day & success rate. - Discussion with debtors on repayment scheme or restructuring of loan to update arrears. - Initiate site visit and searches to ascertain whereabouts of uncontactable hirer. - Other miscellaneous task assigned by Team Leader or Manager. REQUIREMENTS - Minimum...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan ASK Resources Sdn. Bhd. Full time

    Graduate Training Officer (Collection) **Job Description**: Position: Graduate Training Officer (Collection) Company: Banking Industry Online Interview: Ongoing basis every week, Tuesday Intake: Immediately **Job Scope**: Perform outbound call to notify customers of delinquent accounts regarding outstanding and overdue payment Assisting customers to...

  • Collection Officer

    5 months ago


    Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time

    COLLECTION OFFICER - OFFICE HOUR/IMMEDIATE HIRING **REQUIREMENTS**: - Minimum SPM holder - Required languages: Bahasa Melayu & English - Good communication skill - Able to stay back, latest up to 8.00PM especially on 3 & 4 week of a months - Able to start work immediately (within 1 or 2 weeks) - Fresh graduate are encourage to apply JOB DESCRIPTIONS - To...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan ASK Resources Sdn Bhd Full time

    _**Job description**_ - We are sourcing behalf of the clients..._ - **Company Background**_ - Our client is one of the Asia's leading banking groups and is South East Asia's fourth largest bank by assets._ - **Highlights**_ - _**Reachable via LRT Masjid Jamek**_ - _**Exposure into banking industry**_ - **Working Hours**_ - _Monday - Thursday 8am - 5pm_ -...


  • Kuala Lumpur, Malaysia Courts (Malaysia) Sdn Bhd Full time

    Perform outgoing calls to credit customers and collect outstanding payments according to SOP and regulation - Keep track of assigned accounts to identify outstanding debts and advice customers on the payment options - Review collection queue to perform collection activities accordingly - Take responsibility for resolving disputes while ensure customer...

  • Collections Associates

    5 months ago


    Kuala Lumpur, Malaysia COURTS (MALAYSIA) SDN. BHD. Full time

    A reliable tele-collector to represent Courts Malaysia Sdn. Bhd to contact and claim outstanding debts from Courts’ customers. A tele-collector will have to be polite and sensitive towards customers while also remaining committed to their purpose. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task. Perform...


  • Kuala Lumpur, Malaysia Acom (M) Sdn Bhd Full time

    Responsible of managing collections effort from overdue customers and ensuring that all debts are collected in timely manner. - Developing and implementing operational processes to increase efficiency of debt collection and reduce the amount of delinquency. - Investigating and resolving all payment discrepancies, disputes and handle the difficult complaints...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan ASK Resources Sdn Bhd Full time

    _**Job description**_ - We are sourcing behalf of the clients..._ - **Company Background**_ - Our client is one of the Asia's leading banking groups and is South East Asia's fourth largest bank by assets._ - **Highlights**_ - _Reachable via LRT Masjid Jamek_ - _Exposure into banking industry_ - _Working Hours_ - Monday - Thursday 8am - 5pm | Friday 8am -...


  • Kuala Lumpur, Malaysia Queby Recovery Management Sdn Bhd Full time

    RESPONSIBILITIES - Regimented calling to debtors for payment - 250 accounts per day & success rate. - Discussion with debtors on repayment scheme or restructuring of loan to update arrears. - Initiate site visit and searches to ascertain whereabouts of uncontactable hirer. - Other miscellaneous task assigned by Team Leader or Manager. **REQUIREMENTS**: -...

  • Collection Officer

    5 months ago


    Kuala Lumpur, Malaysia RedRadar International Sdn Bhd Full time

    **Responsibilities**: - To do cold calling at least 150 - 300 numbers daily provided by the company. - To work closely with team members in order to achieve team targets. - Able to work independently and able to manage time schedule. - Responsible for minimizing defaults and bad debts of ongoing loans. - Manage and achieve daily productivity standards in...

  • Collection Officer

    5 months ago


    Kuala Lumpur, Malaysia RedRadar International Sdn Bhd Full time

    **Responsibilities**: - To do cold calling at least 150 - 300 numbers daily provided by the company. - To work closely with team members in order to achieve team targets. - Able to work independently and able to manage time schedule. - Responsible for minimizing defaults and bad debts of ongoing loans. - Manage and achieve daily productivity standards in...

  • Collections Analyst

    4 months ago


    Kuala Lumpur, Malaysia Berkshire Hathaway Specialty Insurance Full time

    **Who are we?** A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our...

  • Collection Associate

    4 months ago


    Kuala Lumpur, Malaysia Air Products Full time

    At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the...


  • Kuala Lumpur, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    Responsibilities : Perform calling activity for inbound / outbound customers and negotiate payments for past due accounts To follow the standard telephone scripts provided during dunning activities To ensure all works / assignments submission to supervisor is accurate and on timely manner Confirm payment mode (cash/cheque/online). If it is cheque payment,...


  • Kuala Lumpur, Malaysia United Overseas Bank (Malaysia) Bhd Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...