Customer Service

Job Description岗位职责:- 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答- 与有关部门保持良好的沟通与合作- 在客户服务和准确信息方面超越客户的期望。- 团队合作以实现所需的 KPI 元素和 SLA入职要求:- 必须能够流利地使用_普通话_和_英语_进行交流; _或_粤语_-...

**Job Description岗位职责：** - 负责客户在线咨询答疑，针对客户咨询需求，提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求：** -...

Answers inbound calls/chats and makes outbound calls, as necessary Evaluate problems and complaints of the callers and provide proper solutions to them Respond to the needs of customers and provide personalized service Provide information on the company's products or services and generate interest in the offer Upsell products and services Research needed...

Responsibilities: Primary pointofcontact for all automotive service and repair matters, arrange for appropriate service/repairs, and set/manage expectations of the customers in terms of service deliveryRequirements: Possess at least a Diploma in Automotive or equivalent Minimum 2 years of working experience within the automotive industry Strong technical...

Job Scope:1)To answer call2)To check incoming fax and proceed for further action3)to issue and print Delivery order4)to liaise with logistic to make sure smooth delivery5)To assist other matter requires by Business Manager and other colleaguesJob Requirement:Experience in using Microsoft excel/ wordStrong attention to details and detail orientedJob Type:...

**Customer Service Support (Junior/ Entry level)** **Great career development with international fulfillment company** **Responsible**: - Initiate outbound calls to existing sellers to confirm orders. - Provide exceptional customer service by addressing seller inquiries and concerns. - Ensure adequacy of sales-related resources or materials. Inform clients...

**Customer Service Support (Junior/ Entry level)** **Great career development with international fulfillment company** **Responsible**: - Initiate outbound calls to existing sellers to confirm orders. - Provide exceptional customer service by addressing seller inquiries and concerns. - Ensure adequacy of sales-related resources or materials. Inform clients...

Duties and responsibilities: Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued. Engaging in active listening with...

Job description You will become a brand ambassador for multinational automotive brandservicing clients in Australia and New Zealand. You should embody service excellence and be able to provide a caring, flexible and innovative approach when handling customer queries and providing solutions. As well as responding to the customer you will also work closely...

Provide introductory information to prospective and new customers. - Acknowledge and resolve customer's complaints, concerns, and issues in a timely and effective manner. - Provide accurate information about products and services to customers. - Collaborate with other departments to ensure customer satisfaction and resolve customer issues. - Handle customer...

To handle customer complaints & enquires. - Process job orders & ensure effective flow of information between customers & the workshop. - Maintain an orderly workflow according to priorities. - Coaching & developing team members in soft skills. - Assessing the customer service department’s operational performance against set targets. - Undertake any duties...

To handle customer complaints & enquires. - Process job orders & ensure effective flow of information between customers & the workshop. - Maintain an orderly workflow according to priorities. - Coaching & developing team members in soft skills. - Assessing the customer service department’s operational performance against set targets. - Undertake any duties...

Expected to consistently deliver excellent quality service to customers to achieve total customer satisfaction and solicit customers' feedback. Coordinate with the relevant stakeholders to investigate and respond to customers in a timely manner. Keep abreast of new developments (SOPs) and changes in products, services, policies, and procedures as shared by...

Duties and responsibilities: Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued. Engaging in active listening with...

Position: Customer Service ExecutiveFull-Time position: 12 Months ContractWorking Location: CP Tower, Petaling JayaBasic Salary: RM 2,400- RM3,000 ( Monthly)Language Allowance: RM 500 (mandarin speaker only)KPI Allowance: depending on performanceTraining 3 weeks providedWorking Days: Monday - Sunday (5 working days & 2 rotational off days )Working Hours:...

Location: Jaya OneWorking time: 9am - 6pmPosition: Customer ServiceDESCRIPTIONS You will be responsible for interacting with customers to handle inquiries, complaints, and feedback in a courteous and professional manner. You will need to always maintain a positive and helpful attitude, ensuring that the customer feels values and their concerns are addressed...

Customer Service Support (Junior/ Entry level)Great career development with international fulfillment companyResponsible: Initiate outbound calls to existing sellers to confirm orders. Provide exceptional customer service by addressing seller inquiries and concerns. Ensure adequacy of salesrelated resources or materials. Inform clients of unforeseen delays...

Customer Service ExecutiveResponsibilities: Handling all inbound calls pertaining to customer general enquiries, complaints,- comments,feedback, and other raising issues related to the company's products. To exceed customers' expectations in terms of customer service & accurate information. Work in a team to achieve the required KPI elements and...

Position: Customer Service ExecutiveFull-Time position: 12 Months ContractWorking Location: CP Tower, Petaling JayaBasic Salary: RM 2,400- RM3,800 ( Monthly)Language Allowance: RM 500 (mandarin speaker only)KPI Allowance: depending on performanceTraining 1 month providedWorking Days: Monday - Sunday (5 working days & 2 rotational off days)Working Hours:...

SIMPLY FREIGHT (M) SDN BHD (LOGISTIC) - To manage export and import bookings, communicate with agents, liners, co-loaders, and service provider - To prepare shipping documents, import/export documentation - declaring and filing - Monitoring the sailing schedule and freight rate to related departments. - To liaise with shipping lines and customer on bookings...