Housekeeping Manager

6 months ago


Kuala Lumpur, Malaysia OAKWOOD HOTEL & RESIDENCE KUALA LUMPUR Full time

**Staff Management**:Supervise and lead the housekeeping team, including room attendants, inspectors, and support staff.

Schedule and assign tasks to ensure efficient coverage and quality service.
- **Cleaning Standards**:Maintain and enforce high cleanliness standards for guest rooms, public areas, and back-of-house spaces.

Ensure compliance with hotel policies and industry hygiene standards.
- **Inventory and Supplies**:Manage inventory of cleaning supplies and linens.

Coordinate with suppliers and place orders as needed.
- **Quality Control**:Conduct regular inspections to ensure rooms and public areas meet established cleanliness standards.

Address and rectify any issues identified during inspections.
- **Training and Development**:Train new staff on cleaning procedures, safety protocols, and customer service expectations.

Provide ongoing training to enhance the skills of the housekeeping team.
- **Budget Management**:Manage the housekeeping budget, including labor costs, supplies, and equipment maintenance.

Identify cost-saving opportunities without compromising service quality.
- **Communication**:Communicate effectively with other hotel departments to coordinate housekeeping activities.

Address guest concerns and collaborate with the front desk to ensure smooth guest experiences.
- **Performance Metrics**:Establish and monitor performance metrics for the housekeeping team.

Implement improvement plans based on performance evaluations.
- **Sustainability Initiatives**:Implement and promote sustainable housekeeping practices to support the hotel's environmental goals.

Introduce eco-friendly cleaning products and procedures.
- **Emergency Response**:Develop and implement emergency response plans for unexpected situations, such as spills or accidents.

Ensure the team is trained on emergency procedures.

Schedule:

- Afternoon shift
- Day shift
- Holidays
- Night shift
- Rotational shift
- Weekend jobs

**Education**:

- STM/STPM (preferred)

**Experience**:

- Housekeeping: 1 year (required)

Ability to Commute:

- Kuala Lumpur (required)


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