Domain Support Specialist
12 hours ago
**About this opportunity**:
We are now looking for a Domain Support Specialist to secure technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfilment & field technical support.
**What you will do**:
- Act as the first point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations.
- Work shift operations as per defined shift roster and actively monitor ticket queues to ensure timely response to tickets
- Focus on improvement of automated recovery.
- Secure Escalation support for Service surveillance and Field service.
- Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels
**You will bring**:
- Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
- Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G
- Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, value Added services
- KPI Analysis
- Analytical and synthesis capabilities
- Solid knowledge of operation and troubleshooting of multivendor telecommunication equipment’s
- Basic Understanding of Machine Learning, Artificial Intelligence & Cloud technologies
- Basic understanding and working knowledge of Scripting
- Core and access network performance / configuration parameters and their interpretation and usage.
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be
challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What Happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
We are proud to announce at Ericsson **MALAYSIA**, our employees have once again voted us as a Great Place to Work® and we have been officially Certified in** 2021**. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”
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