Operation Manager

7 months ago


Kuala Lumpur, Malaysia HWGZ Recruitment Services Full time

**About the company**:
Malaysian based venture investment entity founded on one primary guiding principle - every investment matters.

The company offers investors opportunity to invest in a portfolio of companies that are rethinking fundamentals, transforming ideas into profitable, sustainable businesses, creating significant value and potentially outsized retunrs in the process.

**About the role**:
**Work location**: Midvalley, Kuala Lumpur
- Develop and implement strategies to drive clinic revenue and achieve sales targets.
- Oversee day-to-day operations of the aesthetic clinic, ensuring a smooth and efficient workflow.
- Implement and enforce standard operating procedures to maintain high-quality service delivery.
- Lead, motivate, and mentor clinic staff to achieve performance goals and provide excellent customer service.
- Conduct regular team meetings and training sessions to enhance staff knowledge and skills.
- Ensure a positive and welcoming environment for clients, promoting exceptional customer service.
- Address client concerns and feedback promptly, maintaining a focus on client satisfaction.
- Identify opportunities for business growth, such as partnerships, promotions, and community outreach.
- Monitor and maintain high standards of cleanliness, hygiene, and aesthetic appeal within the clinic.
- Conduct regular audits to ensure compliance with industry regulations and internal policies.
- Manage the clinic budget, monitor expenses, and report financial performance to upper management.
- Work closely with the finance department to achieve financial goals and objectives.

**Job Requirements**:

- Proficient in both Mandarin and English.
- Attentive and enjoys listening to the customer and helping them to achieve their beauty goals.
- Possess at least 10 years of experience in the beauty industry; experience with laser treatments is a bonus.
- Possess good leadership skills and experience in managing a team.
- Good at strategic planning and must be sales driven, and ambitious

**Salary**: Up to RM15,000.00 per month

Schedule:

- Day shift



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