Account Manager

7 months ago


Kuala Lumpur, Malaysia MISARMA SUPPLY SDN BHD Full time

**角色:**

我們正在尋找一位充滿活力、注重結果的客戶經理加入我們的團隊,成為客戶值得信賴的顧問。任職者將透過主動管理客戶關係、超越預期和推動獲利成長,在培育長期、互利的合作夥伴關係方面發揮關鍵作用。您將利用您強大的溝通、建立關係和分析能力來了解客戶需求,提供量身定制的解決方案,並確保他們透過我們的產品和服務取得成功。

**職位描述:**
- 負責所有策略和營運行銷及客戶關係活動的整體管理。
- 作為與客戶關注和需求相關的所有事務的主要聯絡人。
- 與現有客戶組合建立牢固的關係,以實現長期合作夥伴關係。
- 掌握客戶狀況,確保他們獲得滿足其需求的服務,同時在預算範圍內。
- 了解客戶需求、業務目標和挑戰,提供量身訂製的解決方案。
- 識別和映射業務優勢和客戶需求,突顯公司的優勢和競爭優勢。
- 透過與潛在客戶會面以了解他們的需求並提供相關解決方案來創造新的商機。
- 對業務產品和價值主張有深入的了解。
- 與銷售和其他內部團隊合作,確保滿足 KPI 和客戶需求。
- 向公司提供有關競爭產品和潛在需求的市場回饋。
- 評估營運問題以確定競爭力並了解該行業的最新趨勢。
- 監控客戶滿意度並及時解決任何問題或疑慮。
- 在內部傳達客戶回饋和見解,以推動改進和服務增強。
- 產生銷售報告和預測以供管理審查。
- 維護準確的客戶記錄,追蹤客戶資訊的更新。

**資格和技能:**
- 商業、行銷或相關領域學士學位。
- 在客戶管理、客戶關係或銷售方面擁有豐富的經驗。
- 優秀的溝通和人際交往能力。
- 較強的談判和表達能力。
- 以客戶為中心,深入了解客戶需求。
- 分析和解決問題的能力。
- 能夠同時管理多個客戶帳戶。
- 以結果為導向,自我激勵。
- 熟練 CRM 軟體和 Microsoft Office。
- 良好的團隊合作。
- 適應不斷變化的客戶需求和市場趨勢。
- 良好的英語口語和書面能力。



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