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Customer Service Specialist- Mandarin +english
2 weeks ago
**Customer Service Specialist
- Mandarin +English speaking**
**Salary**: RM3000 to 3300 (Basic depending on the experience) + 300 RM Language allowance
Location: Kelana Centre Point, Selangor
Shift:Mon
- Fri, 9-6pm (Including public holidays)
B2 English + Mandarin CS
Logistic (International & Logistic)
**Duties & Responsibilities**:
- Respond to customer queries promptly and professionally via online chat.
- Identify and assess customer needs to provide appropriate solutions and assistance.
- Handle customer complaints and escalations, ensuring proper resolution and satisfaction.
- Guide customers through product features and functionalities to enhance their understanding and usage.
- Assist with order processing, billing inquiries, and account management tasks as required.
- Collaborate with other team members and departments to resolve complex issues effectively.
- Maintain accurate and up-to-date customer records and documentation in the company's systems.
- Follow established procedures and guidelines to ensure compliance with company policies.
- Strive to meet individual and team performance targets and key performance indicators (KPIs).
- Participate in ongoing training and development sessions to stay updated on products and processes
**Salary**: RM3,300.00 - RM3,600.00 per month
Ability to commute/relocate:
- Kuala Selangor: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you fluent in both Mandarin and English languages?
- Are you okey working Mon
- Fri, 9-6pm (Including public holidays)?
**Education**:
- STM/STPM (preferred)
**Language**:
- Mandarin (required)
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