Collection Officer

3 days ago


Kelana Jaya, Malaysia Softenger (Malaysia) Sdn Bhd Full time

Job Responsibilities
- Perform Telephone dunning of delinquent accounts and negotiate with borrower for acceptable repayment plans in a proper professional manner
- Strong ability to negotiate, persuade and convince customer to pay i.e. quick thinker and versatile when customers try to avoid payment
- To manage and achieve Key Performance Indicators (KPIs) such as daily productivity standards in terms of number of calls, contacts, promise to pay (PTP), kept promises (KP) and money collection
- Manage delinquent accounts to prevent control flow through of accounts and to achieve targeted delinquency number.
- Review and initiate cost effective collection and recovery avenues to maximize recoveries and minimize losses
- Able to recommend and execute appropriate collection / legal / restructuring actions for recovery of debt and minimise credit losses.
- Review and assess suitability of customer eligibility under Bank's financial relief or forbearance program / Credit Counselling Singapore (CCS) Debt Management Program (DMP)
- Review accounts for cancellation and give instructions to panel solicitors to issue Arrears Letter of Demand (ALOD) / Letter of Demand (LOD).
- Ensure that collection actions compliant with regulatory and corporate guidelines. This includes follow up actions are in compliance with regulatory and bank’s internal policies.
- Attend to customer and update latest contact details.
- To review for putting up requests for transfer payments / reversal of Annual Fees / Late / Finance charges
- Preparation of reports / analysis in terms of KPIs / delinquency number
- To carry out all other duties assigned from time to time by management.

**Job Type**: Permanent

**Salary**: RM2,000.00 - RM3,500.00 per month

Schedule:

- Rotational shift


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