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Front Office Receptionist/ Night Auditor

2 months ago

Cameron Highlands, Malaysia Hotel De'La Ferns Full time

Were you the kid who always welcomed friends with a warm smile and made them feel right at home? Hotel De'La Ferns in Cameron Highlands is looking for a Front Office Receptionist who brings that same welcoming spirit to our guests. Join us and be the first face our guests see, creating memorable first impressions

**Company Overview**:
Nestled in the heart of the picturesque Cameron Highlands, Hotel De'La Ferns is a boutique gem, renowned for its timeless elegance and personalized service. Surrounded by lush greenery and mist-kissed landscapes, our hotel is a sanctuary where guests find solace in nature's embrace while experiencing the epitome of refined hospitality.

**Key Responsibilities**:

- **Warm Welcome**:

- Greet guests with a friendly and welcoming demeanor upon arrival.
- Provide assistance with check-in and check-out procedures.
- **Guest Services**:

- Handle guest inquiries, concerns, and requests with professionalism and efficiency.
- Provide information about hotel amenities, services, and local attractions.
- **Administrative Support**:

- Perform clerical duties such as data entry, filing, and managing reservations.
- **Phone Etiquette**:

- Manage incoming calls, providing accurate information and routing calls to the appropriate departments.
- **Reservation Management**:

- Assist in managing room reservations, ensuring accuracy and adherence to guest preferences.
- **Cash Handling**:

- Process payments and maintain accurate records of transactions.
- **Problem Solving**:

- Address and resolve guest issues and concerns promptly and effectively.
- **Lobby Maintenance**:

- Ensure the lobby area is tidy, organized, and welcoming at all times.

**What You Will Need to Succeed in This Role**:

- Previous experience in a customer service or receptionist role is an advantage.
- Exceptional interpersonal and communication skills.
- Proficiency in English and Malay. Knowledge of Tamil and Chinese is a bonus.
- Ability to multitask and remain composed in a fast-paced environment.
- Technological proficiency, including familiarity with reservation management systems. Familiarity with IDB PMS system is an additional advantage

**Salary**: RM1,500.00 - RM2,000.00 per month

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift

Supplemental pay types:

- Overtime pay

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