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Payments Executive
4 weeks ago
Our client is an Australian based bill budgeting platform company (fintech). Their mission is to help more people to pay more bills on time.
The coverage time may be Eastern Standard Time (EST) & Pacific Standard Time (PST) on Monday to Friday.
**Responsibilities**:
- To update and maintain customer payment data base.
- To meet service targets by achieving both service and productivity level by ensuring that all inquiries/request are answered/processed within the stipulated SLA.
- To resolve customer's payment issues tactfully and escalate the case to Team Leader, when necessary.
- To maintain amicable working relationship with other team members and business partners.
**Requirements**:
- Possess Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in any fields.
- Strong English, Finance or Accounting knowledge/qualification is preferred.
- 0-4 years working experience in payment, billing or administrative role.
- Ability to work on shift hours (EST, PST zone from Monday to Friday).
- Able to demonstrate strong organisational skills.
- Strong and proven problem-solving skills.
**Salary**: Up to RM40,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
Schedule:
- Day shift
- Monday to Friday
- Night shift
Supplemental pay types:
- Performance bonus
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
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