Business Technical Services Specialist

6 months ago

Kuala Lumpur, Malaysia Global Payments Full time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**Summary of This Role**:
Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global Payments' revenue while providing Business Technical Support until closure.

**What Part Will You Play?**:

- Establishes a positive rapport with the client(s) to develop and maintain long-term relationships with key technical staff (e.g. Senior IT Management), analyzes the client's business, their objectives and expectations at a macro/overall technical level, and acts as go-to person on all aspects of services and support for respective relationships.
- Analyzes evaluation of the client's business requirements, advises on effort estimation, and guides the client to utilize standard solutions while maximizing revenue. Evaluations are typically business changes of moderate complexity that require knowledge of client's business (e.g. client initiation of loan offerings that require an understanding of the clients systems and business and assess impact from the new offering with an ability to research further as required). Freely converses with clients on card business/transaction processing/payment schemes.
- Converts and reviews the converted client's business requirements into detailed technical specifications without support, presenting them internally and externally while securing requirement sign-off. Proposes technical scenarios for Custodians.
- Supports business in presenting Global Payments and Global Payments' solutions and services with the objective to generate revenue by meeting with management client representative to demo products and services covered under the clients subscription agreement but not currently being utilized. Complexity of the requirement or client will typically be moderate for this level based on country focus, concurrent project list, cards supported.
- Acts as single point of governance and client escalation contact. Delegates tasks to Analysts II and Senior, provides regular updates to clients regarding business on progress, and recommends system improvements to core system.
- Reviews documentation, provides recommendations, and maintains the client's system environments by keeping records of client functionality, environment and client specific documentation. Approves documentation as part of project handovers. Works independently without review of own documentation.
- Performs release management (typically of moderate complexity due to multiple Schemes supported and multiple concurrent projects) between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits, internal projects, ensuring that code release doesn't negatively impact client operations while mentoring lower level Analysts.
- Executes medium to high complex project/development work plans and revises them as appropriate to meet changing needs and requirements. Recommends best practices regarding execution of simple to medium complexity project/development work plans.
- Acts as 24x7 first line Service Desk support, performs severity assessment and assigns severity level, and monitors adherence to Service Desk SLAs (Service Level Agreements). Together with Service Desk analyze the root cause of identified issues.

**What Are We Looking For in This Role?**:
**Minimum Qualifications**
- Bachelor's Degree
- Relevant Experience or Degree in: Bachelor's degree in Information Technology or related field
- Typically Minimum 6 Years Relevant Exp Experience in analysis, programming and issue analysis of financial services software; proven experience in writing and analyzing Prime Licensing code

**Preferred Qualifications**
- Master's Degree
- In Information Technology or related field
- Typically Minimum 6 Years Relevant Exp
- Including experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation
- IT Infrastructure Library (ITIL) and/or Project Management Profession

  • Business Technical Services Specialist

    6 months ago

    Kuala Lumpur, Malaysia Global Payments (Beamery) Full time

    **Description**: **Summary of This Role**: Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to...

  • Senior Technical Support Specialist for Core and Card Applications

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Krisvconsulting Services Pte Ltd Full time

    About the RoleWe are seeking a highly skilled Senior Technical Support Specialist to join our team at Krisvconsulting Services Pte Ltd.Job DescriptionThis is a challenging role that requires strong technical expertise, excellent communication skills, and a proactive approach to problem-solving. As a Senior Technical Support Specialist for Core and Card...

  • Technical Manager

    7 months ago

    Kuala Lumpur, Malaysia Kelly Services Internal Full time

    **The Position** - Has the responsibility in the collection, analysis and the provision of relevant scientific information in poultry and swine for the stakeholders. - Build and maintain a broad network of relationships with international and local key opinion leaders. - Provide technical services to key customers and to support and train technical...

  • Technical Analyst

    7 months ago

    Kuala Lumpur, Malaysia Hexa Business Full time

    **PRINCIPAL ACCOUNTABILITIES**: - Constantly manage communication and relationships with Leads, direct supervisor, and peers. - Involve and work on day-to-day operations. - Monitor problem-resolution processes and activities to manage the expectations and confidence of business users through the delivery of proactive and timely services. - Maintain the...

  • Technical Support Specialist

    6 months ago

    Kuala Lumpur, Malaysia Kofax Full time

    **Job Purpose**: The Technical Support Engineer Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires...

  • Field Service and Technical Advising Specialist

    7 months ago

    Kuala Lumpur, Malaysia GE Power Portfolio Full time

    **Job Description Summary**: As a Field Service and Technical Advising Specialist - Steam Turbine, you will maintain and perform mechanical technical services scope and provide on-site technical direction on Steam Turbine and Generator systems for utility and industrial power plants. You are accountable to review and maintain execution as per equipment...

  • Senior Technical Support Specialist for Core and Card Applications

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Krisvconsulting Services Pte Ltd Full time

    Job DescriptionWe are seeking a skilled Senior Technical Support Specialist to join our team at Krisvconsulting Services Pte Ltd. The ideal candidate will possess excellent problem-solving skills, a strong understanding of Unix/Linux commands and shell scripting, as well as experience with Java application servers like JBoss or WebLogic.About the RoleThis is...

  • Technical Support Specialist, My

    7 months ago

    Kuala Lumpur, Malaysia Qashier Pte Ltd Full time

    Technical Support Specialist, MY About the job Technical Support Specialist, MY Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data? Qashier is looking for an amazing **Technical Support Specialist **to support our growth! We are looking for passionate individuals that can assist in the setup and...

  • SAP Technical Specialist

    15 hours ago

    Kuala Lumpur, Malaysia Ambition Full time

    Public listed organization - New digital hub in Klang Valley - Regional transformation projects A well established industrial solutions manufacturer is establishing a new digital hub in Klang Valley. At this juncture, they are hiring several SAP Technical Specialists (ABAP). **Responsibilities**: - Accountable for SAP solution design aligned to technical...

  • Technical Business Analyst

    7 months ago

    Kuala Lumpur, Malaysia Esync software services Sdn Bhd Full time

    Experience**:* Minimum 4 to 10 years of working experience as a business/functional analyst in one or multiple IT areas Education: Degree in Computer, Science, and Information Technology or any other related degree’s - **Job description**_: - Clarifies and translates business requirements to IT system functional requirements and system interaction and...

  • Technical Sales Support Specialist

    7 months ago

    Kuala Lumpur, Malaysia Armiena Group Sdn. Bhd. Full time

    Technical Sales Support Specialist Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues.Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist IIProvides documentation on product specifications and usage to...

  • Technical Operations Specialist

    8 months ago

    Kuala Lumpur, Malaysia Fujitsu Full time

    **Key Responsibilities**: - Technical Capability. Works within a team with little supervision as an established specialist. Has detailed knowledge in their area for example, systems, implementing technical changes, building software regimes, build evaluations, coaching and training of less experienced staff, infrastructure maintenance etc. - Scheduling &...

  • Technical Operations Specialist

    2 days ago

    Kuala Lumpur, Malaysia SS&C Technologies Full time

    Job Title: Technical Operations Specialist SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000...

  • Technical Support Center Specialist

    7 months ago

    Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms...

  • Technical Specialist

    7 months ago

    Kuala Lumpur, Malaysia Verinon Technology Solutions Sdn Bhd Full time

    **ROLE: TECHNICAL SPECIALIST** - Liaise with Level 2 and vendor on CR/ Bug Fix. Able to analyze problem and provide long term solution with short term mitigation plan. - Provide findings and propose solutions to system issues when needed. - Conduct code review, test case review to maintain the code and service quality. - Recommend improvements, security...

  • Technical Operations Specialist

    6 months ago

    Kuala Lumpur, Malaysia Marsh McLennan Full time

    Technical Operations Specialist - Claims **Company**: MMC Corporate **Description**: **Technical Operations Specialist - Claims** **What can you expect?** - Be a part of a regional operational shared service center - Interact diverse colleagues and stakeholders from various line of business within MMC **What is in it for you?** - Career Development and...

  • Technical Support Specialist Level 1-3

    5 days ago

    Kuala Lumpur, Malaysia Dentsu Full time

    **Job Title**:Technical Support Specialist Level 1-3 Contributes to the delivery and implementation of operational projects to support the business Follows the Global Service Management processes (Incident, Problem, Change, Release) to ensure adherence to the global process standards. **Location**:Kuala Lumpur **Brand**:Global Technology **Time Type**:Full...

  • International Customer Service Specialist

    7 months ago

    Kuala Lumpur, Malaysia Bread Advertising Full time

    Our client, a global insurance company, is looking for an International Customer Service Specialist. **Responsible**: - Support the seamless experience of customers and brokers with our services. - Observe key performance indicators including the speed of local policy issuance,reinsurance premium collection. - Maintaining the quality of data in...

  • Technical Support Center Specialist

    7 months ago

    Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: - We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech...

  • Finance Specialist,consolidation

    7 months ago

    Kuala Lumpur, Malaysia Chrisjac Recruitment Services Full time

    **[PRIORITY HIRING]** - ** Position Title: Finance Specialist,Consolidation & Reporting.**: - **Salary: RM 7000-8000.**: - **Job location: CBD(City center;5-day week), Kuala Lumpur.** **Introduction**: - Our client is a business conglomerate group of companies listed on the main board of Bursa Malaysia. They are engaged in a wide spectrum of business...