Asstmgr-restaurants
5 months ago
**职位编号** 24048532
**工作类别** Food and Beverage & Culinary
**地点** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia 在地图中查看
**编制** Full-Time
**远程申请?** N
**重新安置?** N
**职位类型** Management
**职位概述**
入门级管理职位,负责餐厅/酒吧和客房服务的日常运营。该职位协助完成菜谱计划,维护卫生标准,在高峰用餐时段协助服务员和待客师清洁地板,并在适用的情况下监督餐厅/酒吧和客房服务部门。责任范围包括确保客人和员工的满意度,同时维持经营预算。负责确保遵守标准和法律义务。
**求职者个人资料**
**教育和经验要求**
- 高中文凭或高中同等学历 (GED);4 年餐饮、厨房或相关专业领域工作经验。
或者
- 在经认可的大学取得餐饮服务管理、酒店和餐厅管理、酒店管理、工商管理或相关专业的两年制学位;2 年餐饮、厨房或相关专业领域工作经验。
**核心工作活动**
**协助管理餐厅团队**
- 处理员工问题和疑虑。
- 监督员工并确保满足绩效预期。
- 根据对服务行为的观察,向员工提供反馈意见。
- 协助监督日常轮班运作。
- 在餐厅总监或餐厅经理缺勤的情况下,监督餐厅和所有相关区域。
- 参加部门会议并传达关于部门目标的明确一致信息,以产生期望的绩效。
**开展日常餐厅运营**
- 确保所有员工拥有适当的用品、设备和制服。
- 向厨师和餐厅经理传达有关食品质量和服务水准的任何问题。
- 确保遵守所有餐厅政策、标准和程序。
- 根据当地法律监督酒类饮品服务。
- 努力实现或超越预算目标。
- 在必要时履行餐厅员工和相关部门的所有职责。
- 餐厅开业与歇业。
**提供卓越的客户服务**
- 与客人互动并获得对产品质量和服务水准的反馈。
- 监督人员编制,确保宾客服务、运营需求和财务目标均得以满足。
- 鼓励员工在指导方针范围内提供卓越的客户服务。
- 处理客人的问题和投诉,并在必要时寻求主管协助。
- 努力改善服务表现。
- 为客户关系树立积极的榜样。
- 协助员工审查评论卡和客人满意度结果。
- 认识和迎接客人。
**开展人力资源活动**
- 监督正在进行的培训举措。
- 使用员工可用的所有在职培训工具。
- 根据每个职位的工作描述,传达绩效预期。
- 针对绩效,持续给予员工辅导和建议。
- 万豪国际给予所有应聘者公平机会。我们始终坚持打造多元化的员工团队,秉承包容、以人为本的文化。我们绝不歧视任何受保护人群,例如残疾和退伍军人,或适用法律规定的任何其他群体。_
万怡酒店热衷于为世界各地的旅客提供优质服务,贴心满足所需。这份热忱不仅曾鼓舞我们率先创立专为商务旅行者打造的酒店品牌,也是万怡酒店至今仍在为每一位宾客的每一段旅程提供精彩体验的动力。万怡酒店团队规模虽不大,但志向高远,我们期待心怀热情的成绩优异者踊跃加入,携手我们呈献超越期待的客户体验,同时享受不断进取和自我提升的乐趣。
加入万怡酒店,便是加入万豪国际集团的非凡品牌组合。**从这里扬帆起航**,发挥个人价值,**追求**人生目标,**融入**卓越国际团队,**展现**真我风采。
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