Halal Meat Assistant Specialist

1 week ago

Kota Damansara, Malaysia TRENDCELL SDN BHD (JAYA GROCER) Full time

**About Jaya Grocer**:
Jaya Grocer is an affiliate of Grab, Southeast Asia’s leading superapp. To bring the convenience of on-demand grocery delivery to more consumers in Malaysia, we are dedicated towards building a strong team that is aligned with our goals. At Jaya Grocer, team collaboration and dedication are what we require to deliver quality products and service to our consumers and customers.

**Get to know the role**:
The role involves assisting the Halal Meat Specialist in effectively managing the retail section as a profitable center. The focus is on ensuring consistent customer satisfaction, maintaining product quality, increasing sales and margins, and reducing wastage. This is accomplished through the implementation of a well-structured training program designed to enhance the skills of department staff, leading to improved displays, freshness, and service-oriented operations.

**Key Responsibilities**:
**Operational (Outlets/Production)**:

- Ensure efficient management of the department according to established standards.
- Uphold adherence to SOP standards to achieve departmental quality levels.
- Maintain strict control and upkeep of operating equipment and supplies.
- Adopt a "hands-on" approach in production to prevent malpractices.
- Ensure adherence to established standards in product preparation/production.
- Maintain consistent merchandise handling standards.
- Reinforce standards in preparation areas, item quality, display, equipment usage, freshness, hygiene, maintenance, and cleanliness.
- Audit products for quality, freshness, appearance, packaging, and price labeling.
- Verify that received raw materials meet quality standards.
- Collaborate with the Head of Halal Meats for the introduction of new items.
- Provide staff with suitable working environments, tools, and knowledge for efficiency.
- Gather regular customer feedback via Sales & Marketing to ensure product satisfaction.
- Ensure subordinates provide courteous and professional service to all customers.
- Attend meetings as required by superiors.

**Costing & Inventory Control**:

- Minimize wastage through proper utilization of trimmings.
- Coordinate stocktake activities according to Cost Control schedules, ensuring accuracy.
- Achieve monthly Disposal Targets.
- Maintain accurate disposal records.

**Administration**:

- Prepare weekly reports on losses, breakages, and abnormalities.
- Recommend promotional items and weekly activities.
- Document and resolve incidents, complaints, and requests.

**Hygiene, Housekeeping & Maintenance**:

- Ensure cleanliness and organization in all sections, including front and back areas.
- Oversee repairs and servicing, maintaining communication with outlet managers/technicians.
- Enforce good hygiene practices among all staff members.

**Training & Development**:

- Assist in identifying training needs and plan programs for subordinates.
- Conduct training sessions based on the training plan to enhance subordinates' skills.
- Ensure subordinates understand and adhere to established Work Standards & SOPs.
- Monitor daily performance and recommend re-training when necessary.
- Ensure subordinates comprehend and adhere to company employment rules.
- Promote friendly and professional customer interactions.

**Staff Related Matters**:

- Ensure subordinates maintain high personal appearance and hygiene standards.
- Manage subordinates to maintain high productivity levels.
- Uphold correct standards and service methods within the department.
- Monitor monthly shift schedules and daily work schedules to ensure adequate staffing.
- Ensure subordinates work with high productivity daily.
- Stay reachable and maintain effective communication during absences.

**Reports**:

- Prepare reports as requested by superiors in a timely manner, including weekly outlet visit reports and others if needed.

**Ad-Hoc**:

- Undertake additional duties as required by superiors within or outside the department.

**You should have**:

- Previous experience in a retail or food production environment is preferred.
- Strong organizational and coordination skills.
- Knowledge of food safety, hygiene standards, and customer service principles.
- Ability to effectively communicate and collaborate with team members.
- Detail-oriented mindset with a commitment to maintaining high-quality standards.
- Leadership qualities with the ability to guide and develop subordinates.
- Proficiency in training and development programs.
- Adaptable and solution-oriented approach to challenges.

**Job Types**: Full-time, Permanent

Pay: RM1,500.00 - RM3,200.00 per month

**Benefits**:

- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development

Supplemental pay types:

- Performance bonus
- Yearly bonus

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