Partner Engagement Executive

2 weeks ago


Petaling Jaya, Malaysia Grab Full time

Job Description:
Get to know your team:
Do you have a passion for making a positive difference in communities? Do you have a knack for ideating solutions that are bold and impactful? Do you like challenging the status quo? Our dynamic, purpose-driven team is looking for an individual who wants to be part of our goal to be a thought leader in the gig economy by building a sustainable platform for our driver
- and delivery-partners

Get to know the Role:
Community management and engagement
- Grow the online driver and delivery partner community through engaging content and awareness initiatives
- Manage member approvals and maintenance
- Actively engage in user-generated content to ensure drivers and delivery partners feel heard, keeping a close eye on recent trending topics to drive relevant conversations
- Moderate user-generated content through post approvals and comment filtering
- Utilise social listening tools to identify trending topics to be addressed
- Identify and engage with advocates to expand reach further
- Generate regular reports to keep internal stakeholders informed and updated

Content creation
- Curate a content calendar and content bank based on priority initiatives, burning issues and trending topics
- Bring the content calendar to life through engaging visuals and sharp copywriting, utilising various forms of media
- Execute social media contests end-to-end to increase engagement and brand love

Community care
- Resolve product or service problems by
- Clarifying the driver or delivery partner’s complaint
- Empathizing with the driver or delivery partner and determining the cause of the problem
- Selecting and explaining the best solution to solve the problem
- Coordinating with various departments for resolution, including using escalation procedures if needed and following up to ensure resolution

Others
- Coordinate with driver comms teams to maintain consistency in tone of voice and messaging
- Support internal and external reporting as needed
- Stay up to date with benefits, incentives, policies and procedures for driver and delivery partners
- Manage and highlight driver and delivery partners’ issues internally in a timely manner
- Support with identification and filtering process of potential advocates
- Ad-hoc duties include supporting other community management functions as and when required

**Requirements**:

- Qualification from any tertiary education, preferably degree in Mass Communication / Marketing
- Passion for all things social - staying on top of the latest trend, platform updates, as well as local nuances of driver and delivery partners’ behaviour
- Able to converse and write in Bahasa and English effectively. Mandarin and other third languages are a bonus
- Strong copywriting and content creation skills
- Strong acumen in data analysis, reporting and time management
- Strong cultural curiosity and understanding of current trends and tech
- Ability to work both independently and in a team environment
- Experience with Social Media Management tools are a plus
- Up-to-date on local internet lingo is a plus
- Great in managing conversations and confident in public speaking is a bonus.


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