Customer Service Professional

2 weeks ago


Alor Setar, Malaysia 1Millennium International Sdn Bhd Full time

**Details**:

- Responsible to ensure customer satisfaction in providing service information and inquiries, complaints and feedback are attended promptly in professional manner.
- Handle inbound customer enquires & request including reports for no water supply, leak or pipe burst and billing enquiries.
- To gather from the customer all the information necessary to fulfill their requirement and enter accurately into the appropriate system.
- Responsible to ensure customer’s satisfaction in form of courteous and prompt service and update customers with accurate information.
- Ensure diligent follow up and fulfill promises made to customers.
- Establish and maintain good relationships with customers, build better customer experience
- Adhere strictly to the contact center standards operating procedures and guidelines.

**Location**:
Permanent Location - Alor Setar, Kedah (Effective Jan 2024)

**Salary**: RM1800-RM2200 + Shift Allowance + KPI Allowance

Working 5 days per week (2 off days)

**Requirement**:

- Minimum SPM with at least 1 years’ experience in customer service related field.
- Origin from Kedah / able to speak and understand Kedah dialect is a must
- Basic computer knowledge (operating computer, MS Office Skills).
- Willing to work flexible and shift hours.
- Good communication skills in both English & Bahasa Malaysia.
- Basic telephone communication skills.
- Customer service oriented mindset
- Ability to cope with stress and to remain calm in all customer service situations

**Salary**: RM1,800.00 - RM2,200.00 per month



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