Recovery & Collection Officer

3 weeks ago


Kuala Lumpur, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

Responsibilities : Perform calling activity for inbound / outbound customers and negotiate payments for past due accounts To follow the standard telephone scripts provided during dunning activities To ensure all works / assignments submission to supervisor is accurate and on timely manner Confirm payment mode (cash/cheque/online). If it is cheque payment, remind customer to follow as per the bank’s standard To escalate to Supervisor on early sign of financial difficulties / market concern based on customer’s feedback Respond to customer queries in a timely manner To escalate to Supervisor within 24 hours on queries / potential complaints / complaints requires investigation To ensure all SOP processes relating to own work area are strictly adhered to at all times Requirement : Experience in the banking industry, with collection knowledge and company loan product knowledge. Knowledge of laws relating to bankers’ rights, corporate finance, security documentation and realization, appropriate Corporate Law and Insolvency Strong negotiation, communication, analytics and interpersonal skills. Benefits : Easy accessible to public transportation Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working Proactive wellbeing support A continuous learning culture
Bachelor's or Equivalent



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