Credit Officer
7 months ago
[RN] Our client is 1 of the MNC bank in Msia.
**Responsibilities**:
- The role involves taking actions on customer’s accounts / processing customer’s requests following the procedures given for a particular workstream/process.
- To work closely with respective line manager to achieve all business goals.
- It requires high level of concentration and focus to be able to perform in a challenging environment within specific timelines.
- Process accurately with the required productivity.
- Problem situations are proactively resolved and escalated to ensure maximum customer satisfaction. To adhere to all quality control measures to prevent reoccurrence.
- To be proactive and ensure that all process related updates and cascades are clearly understood.
- To perform relative incoming /outgoing calls based on task assigned in accordance to Calling queue/ Phone Verification Matrix.
- Provide excellent customer service to internal/external customer by maintaining good call quality in accordance to Call Monitoring/ Call Coaching standards.
- Hybrid working model (2 days Work From Home) - Great benefit especially for fresh graduate to get WFH option
- **Fresh graduates** are encouraged to apply.
- Bachelor’s degree in a related field
- Ability to speak, read and understand **Mandarin and English fluently - Cantonese is a plus**:
- Working Hours - Monday to Friday 7:00 a.m. 4:00 p.m. (during peak days required to come in around 6:00 a.m)
**Job Types**: Full-time, Permanent
**Salary**: RM2,800.00 - RM3,300.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Language**:
- Cantonese (required)
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