![Palmhead Management & Consultancy Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
IT Support Assistant
2 weeks ago
**JOB DESCRIPTION**:
- Provides support in terms of both hardware & software
- Responsible for IT security, anti-virus monitoring activities.
- Escalate issues up to the appropriate Developer team if out of scope
- Triage/diagnose issues users run into and provide a solution
- Search out and identify the underlying issues for developers
- Investigation and root cause analysis
- Identify, record, and track bugs thoroughly
- Involvement in the system integration-testing phase prior to implementation.
- Conduct User Acceptance Testing (UAT)
- Build relationships and interface between customers and produce agreed status updates.
- Keeping clients informed on the status of their requests and guiding for their best satisfaction and productivity.
- Provide system support to all users of the computer system.
- Provide routine maintenance servicing and support to all existing hardware and software.
- Ensure all company hardware and software working in good condition
- Provide support, guidance, and training to computer users.
- Evaluate, analyses, service, troubleshoot, test, train and implement Company's IT needs.
- Any other tasks assigned by your superior.
- Keep inventory of all equipment, software, and license users.
- Handle VPN access and server.
- Periodical backup data of company data file.
- Daily planning and report.
- Will be involved in defining, implementing & maintaining business processes and procedures to meet business objectives.
- Analyze and identify opportunities for business process improvements.
- Evaluate current business processes and recommend solutions for improvements
**JOB REQUIREMENT**:
- Diploma in IT-related disciplines.
- Has IT-related working experience of at least 2 years experience.
- Good command of spoken and written English & Bahasa Malaysia. The ability to speak in Mandarin will be an added advantage.
- Possess initiative, able to work independently and as a team.
- Knowledge of network
- Knowledge of computing hardware
- Knowledge in Linux, Windows, Apache, MySQL
- Dynamic, highly motivated and a result-oriented team player with good interpersonal skills
- Complete the required report after installation and training within the time frame.
- Resourceful, good analytical and problem-solving skills with a positive customer service attitude.
- Punctual and Systematic.
**Salary**: From RM3,000.00 per month
**Benefits**:
- Health insurance
- Professional development
Schedule:
- Monday to Friday
- Weekend jobs
Supplemental pay types:
- Performance bonus
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