Apac Account Executive, Work Dynamics

2 weeks ago

Bayan Lepas, Malaysia MYA-Appraisal Property Management Sdn Bhd Full time

**APAC Account Executive, Work Dynamics**
**Asia Pacific - Malaysia/Penang**

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.

If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL

**About the Client**
The relationship with this large Global Semiconductor Manufacturing Client started in 2009. Recently JLL and the client together decided to adopt a Vested, relational contract model for Asia and EMEA combined.

As a large client in Asia, the portfolio is 15M sqft, in 6 large sites covering factory and R&D operations, with 800+ staff on JLL’s payroll and >2,300 dedicated vendor staff. IFM is the main service, where we execute the majority of FM services, technical and non-technical. We execute a significant volume of small construction projects, on top of selected major construction projects, as well as lease transactions.

The expectations from this role are to deliver on the shared vision:

- Fearlessly deliver consistent industry leading customer experience, operational excellence, and value to shape a better world.
- Implement the 4th generation vested contract
- Manage and support the significant (30%+) growth that the client (and hence JLL) is going through.
- Grow the business in new areas, such as Energy & Sustainability, Space optimization / OP, Smart Buildings
- Support the client’s CSR and Sustainability agenda
- Build a culture of belonging to create a workplace where everyone can contribute to the full potential and delivery their best work.

**Role Purpose**
Responsible for leading a JLL client account with a focus on Client, People & Growth. This includes leading a strong People agenda ensuring an engaged workforce and a positive culture with a focus on wellbeing and health and safety.

This Account is a large Enterprise account with multiple service lines being delivered across multiple countries in the APAC region.

**Role Summary**
**_Strategy and Account Management
- **
- Contribute and execute on the vision and strategy of the JLL business.
- Develop and implement an account transformation plan and ensure alignment with client objectives.
- Be accountable for the profit, loss and growth of the assigned account.
- Be responsible for supporting the account in the region/geo/country by working with the local account teams and local clients.
- Work closely with the EMEA team on global initiatives and programs
- Work with our enablement organization to implement the agreed account management practices.
- Provide feedback to the Product organization on the performance and gaps, if any on various Products and suggest improvements from on field and client feedback.

**_Client Relationship Management
- **
- Ability to extract and translate customer expectations into innovative strategic initiatives
- Ability to convince stakeholders based on data, challenges in a constructive manner
- Balance the needs of both client and JLL
- Exhibit result orientation

**_Transformational Improvement
- **
- Unlock opportunities for account growth and work with the account team and/or Sales organization to convert these opportunities.
- Drive the creation and delivery of the strategic improvement roadmap
- Promote continuous improvement & Innovation
- Act as a role model for a proactive and ownership focused mind-set

**_Lead & Deliver
- **
- Create a high-performing, integrated team who are committed to delivering exceptional client results.
- Deliver to the client budget.
- Realize the transformation program on-time
- Exceed the Desired Outcomes every year
- Promote open, constructive and collaborative relations with clients, superiors, subordinates and peers
- Build strong and successful strategic partnerships between client and JLL, on
- and off the direct team

**Skills**
**_Client Focus
- **
- Determined to exceed client expectations, increasing the Net Promoter Score
- Proactively solicits and responds to feedback and input from client
- Establishes and maintains effective relationships with key stakeholders and Business Unit leaders by gaining trust and respect

**_Results Driven
- **
- Ability to translate the account plan into a solid delivery model
- Measures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtail
- Takes corrective action quickly and decisively when performance falls short of expectation or when redirection is required

**_Natural Coa

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