Apac Operations Director, Work Dynamics
1 day ago
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
APAC Operations Director, Work Dynamics
Asia Pacific - Penang, Malaysia/Chengdu, China, Ho Chi Minh, Vietnam
We are looking for an APAC Operations Director, for one of Asia’s largest regional accounts, operating in the semiconductor industry.
About the role
The relationship with our client started in 2009 and has been growing since. First globally within IFM, expanding into Construction projects (AP and EMEA). The account has a portfolio of 15M sqft, largely in 6 sites in China, Malaysia, India and Vietnam, with 850 staff on JLL’s payroll and 2,100 dedicated vendor staff. The client is expanding rapidly in the region, so in the next 1.5 years, another 500k sqm will be added to the portfolio. For our client we execute the majority of FM services (exclusive of restaurant), technical and non-technical, i.e. cleanrooms, STP’s, fire systems, PCW, RODI plants, transportation, security, etc. We execute a significant volume of small construction projects, as well as more complex projects through Project & Development Services.
Our client is a real partner, data driven, careful yet determined in making improvements and always in search of excellence. That creates a specific environment that should fit you to be successful. The Regional Operations Director (ROD) is an outstanding leader with a customer service mind-set and a keen ability to think strategically, operationally and innovatively to the benefit of both JLL and the client. The ROD should be seen as the 2IC for the Account Executive, managing the on-account platform.
The APAC Operations Director is responsible to provide optimal service delivery, drives the strategic improvement agenda, inclusive of the alignment with the broader JLL organization, acts as the single point of contact for the client and the sites on operational and engineering matters and is accountable for the realization of the contractual KPI’s across the region. The ROD must be able to work independently, communicate in a clear and concise manner and drive change with and through people at different organizational levels and functional roles, across the region.
The APAC Operations Director manages a team inclusive of EHS, Employee Services, Small Construction Works, Engineering and Performance Management. The APAC Operations Directo is part of the regional team, and reports to the Regional Account Executive, together with the main site leads, procurement, finance and HR.
**Sounds like you? Here is what we’re looking for**:
Client first
Ability to extract and translate customer expectations into actionable strategic actions through good communication and vision at various levels. Lead the team to meet and deliver the objectives
Exhibits client and result orientation, managing risk with discipline and delivers quality work
Get it done
Reputation for delivering results, passion for real estate, take ownership, and overcome obstacles
Demonstrated ability to develop strategic partnerships with internal and external customers
Proven ability to manage multiple and complex operational matters on a daily basis
Business first
Use business knowledge and network at JLL to think of new ways to help our clients win every day
Proven record of providing excellent internal and external customer service
Think big
Laser focused on the big picture and simplify the complex so we can solve the most challenging problems
Yet, switches easily between strategic plans and operational details
Drive Change
Thrive on change and use your curiosity to learn and digital drive. Take risks that drive our business forward
Drives and owns the improvement agenda. Organizer with a bias for getting things done
Convinces client based on measured solutions, when needed challenges the clien
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