IT Support Manager

6 months ago


Bayan Lepas, Malaysia EPS Ventures Sdn Bhd Full time

**Management Responsibilities**:

- Provide technical expertise and supervise the daily activities of the regional IT staff and vendors.
- Ensure satisfaction of customers with service offerings honouring SLAs.
- Manage regional IT infrastructure and IT projects.
- Manage IT purchases for the region and worldwide IT Purchase Requisitions and POs.
- Primary IT escalation manager for business leaders in the region.
- Supervise problem resolution activities and software upgrades.
- Assist in IT governance activities including SOX governance, ISO certifications and compliance.
- Enforce adherence to change control process and other IT processes. Regional IT Support.
- Manage end user IT Support activities.
- Monitors virtual environments including Host systems, Server VMs, Virtual Desktops for upgrades, repairs and proactive software maintenance.
- Manage Enterprise grade compute, storage, networks and virtualized environments.
- Monitor all servers both physical and virtual on a daily basis through manual and programmatic methods to identify, diagnose and resolve anomalies.
- Monitor and enforce software compliance as applicable.
- Create and maintain comprehensive documentation for all implemented servers and systems for ease of operation, maintenance and identification.
- Other duties as assigned.

**Competencies**:

- Ability to work independently maintaining, monitoring and enforcing server/system policies.
- Ability to effectively communicate complex ideas to key stakeholders, technical and non-technical employees at all levels of the organization.
- Strong analytical skills, with the capability to resolve issues in a timely and structured manner.
- Ability to effectively prioritize and execute tasks within a dynamic environment.
- Ability to demonstrate creativity in problem solving, ability to think dynamically and outside of standard convention, and adapt quickly to new technical areas.

**Requirements**:

- MS, Electronics Engineering or equivalent or higher;
- 10+ years’ experience in IT hands-on roles and 5+yrs of IT Management experience.
- Experienced with Semiconductor R&D support and sub-contracting vendor support.
- Expert knowledge of Microsoft Active Directory, Group Policy, Exchange, VMware, Windows Server system, RDS, AD Domain services CLI tools, PowerShell, EMC Storage, and Cisco Networking.
- Windows Server 2008/2012/2016/2019, Microsoft Exchange, IIS, SQL server.
- VMWare VSphere 7, Microsoft Hyper-V and related management tools.
- Programming languages: Windows power shell, perl, utilities, and scripting.
- Experience with Storage Area Network design, installation, and management.
- Operational experience with enterprise monitoring solutions such as PRTG.
- Dell VRTX, Cisco UCS, Nutanix and other server technologies.
- EMC and Dell storage systems.
- Knowledge of delivering Windows core services:

- AD (including GPO), Exchange, DNS, DHCP, DFS, file and print services in a multiple AD Forest environment running on Windows 2003 through Windows 2019.
- Other technologies and platforms in use:

- Palo Alto firewalls
- Cisco Unified Communications (UC) for VOIP, Video Conferencing and WebEx
- Commvault or other enterprise grade backup platforms - SCCM or other desktop management solutions
- Ticketing systems such as ServiceNow for tracking issue and problem resolution and change management.
- Backup and disaster recovery tools.
- Available for international travel up to 25% of the time.

**Additional Desired Capabilities**:

- Knowledge of English and Mandarin is required for regional IT support.
- Operational focus on developing and maintaining service delivery processes and procedures to meet qualitative and quantitative service deliver goals in a leadership capacity.
- Proven ability to develop and improve the IT Service delivery at all layers.
- Knowledge of industry best practices.
- Effectively communicate, cooperate and collaborate across both organization and our vendors.

**Job Types**: Full-time, Permanent

**Salary**: RM14,000.00 - RM16,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bayan Lepas: Reliably commute or planning to relocate before starting work (required)



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