Customer Service Executive

4 days ago


Johor Bahru, Malaysia STARTEK Full time

**_Job Description: _**
- Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company’s products
- Exceeding customer expectation in terms of customer service & accurate information.
- Working in a team to achieve the required KPI elements and SLA.
- Good communication skills (Based on project language requirements).
- Working experience in the service industry will be an added advantage for this position.
- iSTAR - System for Appraisal & Rewards - The STAR training is to help Aegis employees to identify their weakness and to develop future leaders for the company.
- English Training - Aegis provides English trainings to Aegis employees who would like to improve their communication & business writing skills.
- Additional benefits - Shift allowances, Performance incentives and Overtime claims.
------------------------------------------------------------------------------------------------------------
- **_Deskripsi kerja: _**
- Mengendalikan semua panggilan masuk yang berkaitan dengan pertanyaan am pelanggan, aduan, komen, maklum balas dan isu lain yang dibangkitkan berkaitan produk syarikat
- Melebihi jangkaan pelanggan dari segi perkhidmatan pelanggan & maklumat yang tepat.
- Bekerja dalam satu pasukan untuk mencapai elemen KPI dan SLA yang diperlukan.
- Untuk berjaya dalam peranan ini, calon perlu mempunyai:

- Kemahiran komunikasi yang baik (Berdasarkan keperluan bahasa projek). Lepasan SPM yang berminat untuk memulakan kerjaya di pusat panggilan juga digalakkan memohon - Latihan Penuh Disediakan.
- Calon dikehendaki bekerja mengikut giliran. Akan diberi cuti 1 hari dalam seminggu.
- Pengalaman bekerja dalam industri perkhidmatan akan menjadi kelebihan tambahan untuk jawatan ini.

**_Bagaimana kerjaya ini akan memberi manfaat kepada calon: _**
- Laluan Kerjaya: Calon akan berpeluang memanjat tangga korporat ke peranan pengurusan pada masa hadapan. iSTAR - Sistem Penilaian & Ganjaran
- Latihan STAR adalah untuk membantu pekerja Aegis mengenal pasti kelemahan mereka dan membangunkan pemimpin masa depan syarikat. Latihan Bahasa Inggeris
- Aegis menyediakan latihan Bahasa Inggeris kepada pekerja Aegis yang ingin meningkatkan kemahiran komunikasi & penulisan perniagaan mereka.
- Faedah tambahan - Elaun syif, Insentif prestasi dan tuntutan Kerja Lebih Masa.

**Job Types**: Full-time, Permanent, Contract, Fresh graduate
Contract length: 24 months

**Salary**: RM2,700.00 - RM3,500.00 per month

**Benefits**:

- Company car
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Retention bonus
- Signing bonus

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Call Center: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa (preferred)



  • Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time

    **Roles & Responsibilities:** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...


  • Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full time

    **Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. - Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...


  • Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time

    **Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...


  • Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time

    **Roles & Responsibilities:** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...


  • Johor Bahru, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    **Responsibilities**: - Ensure the preparation of quotation time basis with sufficient details and follow up. - Segregation off work to meet shipment arrangements. - Attend & assist indoor meetings with customer on related matters. - Build and maintain excellent relationships with clients. - Handling and understand customer's inquiry and respond...


  • Johor Bahru, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Bahasa english - **Position: Customer Service Executive** **Qualification**: Completed with SPM, UEC, ICGSE...


  • Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full time

    **_Responsibility_** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback with internal departments to improve the customer experience. - Actively respond to the feedback received from social media. - Work with internal teams to ensure the pre & post service for all products are in...


  • Johor Bahru, Malaysia Herlo Consultancy Sdn Bhd Full time

    **Hiring Customer Service Executive** **High Pay, RM2500 to RM3000 + EPF + SOSCO + EIS** **Your Benefits**: - Guarantee Annual Bonus - Attendance Bonus - Free Season Parking - Dental & Eyewear Benefits - Team & Company Gatherings - Peer to Peer Recognition Scheme **Testimonial From Employee**: “Enjoyable and a place for young people to grow” - from...


  • Johor Bahru, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Hybrid **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Call Center Customer Service Bahasa english Inbound BPO BPO Voice Process International Call Centre inbound calls BPO Skills BPO Operations Call Centre skills BPO...


  • Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full time

    **Requirements**: - With 1+ years of hands-on experience in the fintech or blockchain industry. - Ability to articulate issues or problems to internal departments. - Knowledge of blockchain would be an advantage. - The ability to communicate in Mandarin would be an advantage. - Good and positive attitude with a keen interest in learning. Responsibility -...


  • Johor Bahru, Malaysia SEER Recruitment Agency Full time

    **Job Position: Customer Service Executive (**Cantonese Speaker**)** **Salary Up To RM3900** **Location: Iskandar Puteri, Johor Bahru** **Working Hour: 5 days(PH & Weekends) Rotational Shift** **Job Descriptions**: - Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to...


  • Johor Bahru, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service- Job Description: - Proficiency in English Communication(Speak, Read, Write) - Handling all inbound calls pertaining to customer general...


  • Johor Bahru, Malaysia EPS Ventures Sdn Bhd Full time

    **Customer service Executive** - Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements and SLA. Job Requirement: - completed with SPM, UEC, and IGCSE certificates. - Proficient in computer typing skills - Ability to handle multiple tasks in a fast-paced environment. -...


  • Johor Bahru, Malaysia Gratitude Philippines Full time

    **A leading BPO in Johor is hiring!!!** Job Title: Customer Service Executive Location: Johor Bahru Qualification: Min 18 years old, completed with SPM, UEC, and IGCSE certificates. **Responsibilities-** - Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements and SLA. -...


  • Johor Bahru, Malaysia PDS International Pte Ltd Full time

    Company based in Singapore (which means you have to travel to Singapore) PDS International is a committed Personal Protective Equipment (PPE) Specialist with the mission to empower all businesses with the innovation and knowledge to keep their workplace health and safety in check. We have expanded regionally in SE Asia and we are looking for enthusiastic...


  • Johor Bahru, Malaysia MyGlit Full time

    **Role**:Any Other **Timings**:Shifting Schedule (Permanent) **Industry**:Other **Process**:Voice **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Customer Service - Customer Service Executive - Johor, Malaysia/Startek KL Local Malaysian Head count - Ongoing walk-in-interviews. Night Shift Allowance: - 300* Location: -...


  • Johor Bahru, Malaysia MyGlit Full time

    **Role**:Any Other **Timings**:Shifting Schedule (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Mandarin Customer Service Agent Mandarin or Cantonese Voice Support Proficient in the Mandarin language - Customer Service Executive - Startek, Johor, Malaysia/Startek KL Local...

  • Customer Service

    7 months ago


    Johor Bahru, Malaysia Nanmar Motor Service Sdn Bhd Full time

    As a Telephone Operator, you will be based in Nanmar Call Center, Johor Bahru (Johor Jaya) and will act as a liaison, provide services information and resolve any emerging problems that our customer. - Handling all inbound calls and other online platform pertaining to assist raising issue related to the company's services. - Exceeding company expectation in...


  • Johor Bahru, Malaysia R Logic Sdn Bhd Full time

    Job description - Independently provide accurate information to resolve problems/issues that arise. - Execute reports and analysis on the Call Center (CC) Operations on a timely basis. - Attend customer service training/telephone etiquettes/briefings on a regular and need-to basis. - Continuously educate one’s self with up-to-date and relevant information...


  • Johor Bahru, Malaysia HAWK TYRE SERVICE SDN BHD Full time

    **Job Responsibilities Authorities: - ** - Handle product & service sales enquiry - Handle customer feedback/complaints & ensure prompt response to customer. - To maintain good relationship with customers and vendors - Ensure diligent follow up and fulfill promises made to customers - Generating invoice and cash bill & updating account system. - Documents...