Telecom Call Centre
3 weeks ago
**Position**:
- Call Centre Admin / Backhand Processing / QA
**Location**:
- Subang Jaya
**Working day**:
- 9am to 6pm, Monday to Friday
**Salary**:
- RM1700 - RM3000
**Job Summary**:
- We are looking for an enthusiastic Officer to contribute to generating better services to the organization
company.
- You will be responsible for maintaining good customer relationships.
- An effective Officer must be an excellent team player communicator and have superior people skills.
- They must be comfortable presenting services over the phone as well as dealing with complaints and doubts.
**Responsibilities**:
- To promote services to prospective customers.
- Update customers with monthly promotions and campaigns
- To achieve monthly target sets by the Company.
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Keep records of calls and sales and note useful information.
**Job Requirements**:
- Both fresh graduates and experienced applicants are welcome (we can discuss the entry-level based on your previous experience)
- Strong communication and creative thinking skills.
- Good communication skills in English & Malay language for both spoken and written
- Able to work independently in a fast-paced environment
- Good team player, positive attitude, and eager to learn
- Fast learner and able to adapt to changes
- Ability to multi-task, prioritize and manage time effectively
- Demonstrate teamwork all the time
- Open for Malaysian only
**Salary**: RM1,900.00 - RM3,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Performance bonus
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