Customer Service Executives-call Centre

2 weeks ago


Subang Jaya, Malaysia HANSON BUILDING MATERIALS MALAYSIA SB. Full time

To ensure that proper order taking and scheduling via call is being practiced based on the parameters of the concrete grade, location, type of structure, unloading and traveling time provided by customer and salesperson. Comply to set schedule on working hours to ensure efficiency of taking orders and allocation. To ensure proper co-ordination via call between production, sales and credit control and customers for placement of orders and efficient deliveries by adhering to procedures and policies set by Company and superiors. To ensure that monitoring of Truck Movement for concrete in Command Series & Quarry deliveries are carried out efficiently. To plan and allocate trucks to fulfill customer requirements. To liaise closely via call with quarry weighbridge operators and batching plants on delivery requirement by the customers. To assist Truck Allocation Manager to provide reports as assigned to. Monitor & reports through Quarry & Concrete Operations on daily weighbridge operations.
Hanson is a member of the HeidelbergCement Group. HeidelbergCement is worldwide No.1 in aggregates, No.2 in cement and No.3 in ready-mixed concrete, around 55,000 employees work at more than 3,000 production sites in more than 50 countries on five continents. In Malaysia, Hanson is also a leading player in the industry being the number one supplier of aggregates and asphalt and one of Malaysia’s premier supplier of ready-mixed concrete to the construction industry. Hanson’s business in Malaysia is generally divided into the Quarry and Concrete Divisions. The Hanson Quarry Products Division has established an excellent reputation for the production of quarry products and a range of asphaltic products that conform to the most stringent specifications for the construction of roads, highways and runways. Hanson Malaysia operates 15 quarries and 17 asphalt plants while its 37 ready-mixed concrete batching plants cover the whole of Peninsular Malaysia with plants strategically located from Langkawi in Kedah to Pekan on the East Coast and to Johor Bahru in the South.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5



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