Contact Centre Support

7 days ago


Cyberjaya, Malaysia AIA Full time

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._
- And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business._

Sound like you? Then read on.

About the Role

2. Coordinate with the technical teams to address problems and concerns in a timely fashion as evidenced by the KPI reporting and customer satisfaction surveys

3. Escalate any complaints if necessary to the GCS Account Manager to follow up and keep the insured member informed consistently.

4. Keep proper and complete record to the GCS owner for following up purpose if any.

5. Delivering and maintaining the minimum customer service standard as set by the company.

6. Performs other responsibilities and duties periodically assigned by Team Leader to meet operational and/or other requirements.
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._



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