Contact Centre Advisor

4 weeks ago


Cyberjaya, Malaysia AIA Full time

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._
- And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business._

Sound like you? Then read on.

About the Role

Roles and Responsibilities

2. Escalate enquiry to other relevant departments, follow-up and keep customer informed consistently.

3. Update enquiry details and claim documents into system.

4. Issue Letter of Guarantee to panel hospital and insured member.

5. Delivering and maintaining minimum customer service standard as set by the company.

6. Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.

Minimum Job Requirements:
Education - Diploma / Degree graduate in Business Admin, management, biomedicine, Insurance studies or certificate equivalent.

Minimum 3 to 4 years of experience in customer service in call centre environment / healthcare / insurance industries

Certifications/licenses - LOMA / other customer service certified will be an added advantage

Special skills
- Proficient in both written and spoken English, spoken Mandarin will be an added advantage
- Proficiency in MS Office, MS Outlook, MS excel
- Experience in Group Insurance is an added advantage
- Flexible on 24/7 shift rotations
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._



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