HR Service Advisor

4 weeks ago

Cyberjaya, Malaysia Experian Full time

Full-time

Employee Status: Regular

Role Type: Hybrid

Department: Human Resources

Schedule: Full Time

**Company Description**:

- Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments - from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers - we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish - and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

This exciting role is an important part of our Global HR people services team.

The HR Service Advisor has an important role in delivering an excellent experience to our global employees and managers, providing advice on HR policy, procedures and fulfilling requests.

If you are passionate about creating a great employee experience, this role is for YOU We can offer you interesting career paths as an HR generalist, HR specialist and multiple HR Service Delivery Roles. As we grow, you can build and grow your career with us.

**What you’ll be doing**
- HR Service Advisor is acting as the first point of contact for employees where self-service is either unavailable or where the query cannot be resolved through self-service channels available. The HR Service advisor provides answers to frequent questions related to e.g., HR policies, processes and systems and executes transactions unavailable through self-service. Complex queries may need to be escalated to specialists.
- Complete requests from employees, creating written documents when required to meet regional laws or compliance
- Be part of the team in planning and directing the establishment and administration of HR Shared Services in recruitment, staff processes, employee records and organizational change; assisting in developing appropriate systems and processes
- Following process mapping and ensuring standard practices are implemented.
- Provides regional support to the various HR Departments and be involve in developing processes and tools which facilitate the quality of administration
- Meets defined SLA metrics for providing accurate, consistent, and timely services.
- Provide timely and effective services in various functions/ areas of HRSS in meeting the business needs and that of its stakeholders; ensure that HRSS meets or exceeds customer requirements.
- Documenting inquiries through ticketing and case management solution
- Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience.
- Responsible for identifying service issues, proactively proposing improvements, and leading or supporting the implementation of changes.

**Qualifications**:
**More about you**
- Preferably 2 - 3 years’ experience as a HR Generalist
- Be passionate and proud of delivering a great customer experience -delighting our employees & manages
- Experience in a HR Shared Services/ Delivery Centre environment would be an added advantage
- Good command of the English Language; in both written and oral communication
- Computer savvy in using MS Office; with knowledge of Oracle an added advantage
- Meticulous and have an eye for detail and data accuracy
- Possess good team spirit and ability to work independently
- Systematic with ability to initiate process improvements and “challenge” current practices and bring the necessary support to its stakeholders

**What we are looking for**:

- A growth mindset and a desire to challenge established practices
- Skilled in collaboration amongst wider teams, passionate about empowering solutions to maximise performance
- Resilient and able to work under pressure to deliver a pragmatic solution
- Creative thinking, using agile methods and innovative approaches to tackle complex problems and to deliver insightful, practical, and sustainable solutions
- Analytical, meticulous with a passion for data
- Always focused and outcome driven as well as champion our values

**Additional Information**:
**Our uniqueness is that we truly value yours.**

Experian Asia Pacific's culture, people, flexibility and environments are key differentiators. We take our people and equal opportunity agenda very seriously. We focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We’re an award

  • HR Service Advisor

    4 weeks ago

    Cyberjaya, Malaysia Experian Full time

    **Company Description** Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments - from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers - we empower consumers and our clients to manage data with confidence so they...

  • HR Services Advisor

    4 weeks ago

    Cyberjaya, Malaysia Agensi Pekerjaan JobOnline Sdn Bhd Full time

    **HR Services Advisor** **Oil & Gas Industry (Shell)** Location: Cyberjaya Contract Duration: 12 months Working Hour: Monday - Friday, shifts (9am - 6pm OR 1pm - 10pm) - PH rotational work/off **Salary**: RM 3,800 - RM4,100 **Responsibilities**: - Support and provide end to end advice to line managers on simple to medium complexity HR matters (e.g....

  • HR Advisor

    4 weeks ago

    Cyberjaya, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

    The **HR Advisor** for Australia reports to the Team Lead Country Operations for Australia, whose team provides HR support to approximately 2,200 employees. The HR Advisor will be part of a well-connected HR Operations community with a dynamic and talented group of colleagues that collaborate closely within and across local and international team boundaries...

  • HR Advisor

    3 weeks ago

    Cyberjaya, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

    **Our Client, a multinational oil & gas company is looking for HR Advisor to support the HR Services team.** **Job Details**: - Location: Cyberjaya, Selangor - Working Hours : 8 hours. 2.00 PM to 11.00 PM - Job Type: 12 months contract (extension / conversion depends on your performance and business needs) **Job Details: -** - Provide end to end HR...

  • HR Advisor

    4 weeks ago

    Cyberjaya, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

    **Job Details**: - Location: Cyberjaya - Contract Duration: 12 months - Working Hour: Monday - Friday, shifts (9am - 6pm OR 1pm - 10pm) - PH rotational work/off - Offered Salary: RM 4,000 - RM 4,300 **Responsibilities**: - Support and provide end to end advice to line managers on simple to medium complexity HR matters (e.g. local and global policy related...

  • HR Assistant

    1 day ago

    Cyberjaya, Malaysia HR First Sdn Bhd (Recruitment Firm) Full time

    Position: HR Assistant Office Based: Cyberjaya Contract length: 12 months Salary offer: up to RM3,500 Job description: -- Managing daily HR operational actions in line with the Organization procedures & policies. - Administering of extensions, appointments, reassignments, separations, increments for locally recruited categories of staff members -...

  • Customer Service Advisor

    4 weeks ago

    Cyberjaya, Malaysia Jom Kerja! Full time

    Job Profile Summary The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities - Listen...

  • HR Operations Manager

    3 days ago

    Cyberjaya, Selangor, Malaysia Aisling Group Full time

    Aisling Group is seeking an experienced HR Operations Manager to join our team. As an HR Operations Manager, you will be responsible for managing the day-to-day activities of our HR department, including payroll, benefits administration, and employee onboarding.You will work closely with our HR team to develop and implement HR policies, processes, and...

  • HR IT Program Lead

    2 days ago

    Cyberjaya, Selangor, Malaysia DHL Germany Full time

    About DHL GroupDHL Group is the largest logistics provider in the world with operations in over 220 countries and territories. Our mission is to connect people and improve lives through logistics and supply chain management.IT Functions RoleWe drive the information and technology needs of the Corporate Center, the GBS Service Lines, and CSI to ensure their...

  • HR and Admin Executive

    12 hours ago

    Cyberjaya, Malaysia RAMS Solutions Sdn Bhd Full time

    Our company is looking for an HR & Admin Executive to assist on employee-related issues and oversee all aspects of human resources practices and processes. This position requires a professional demeanor, the ability to handle confidential information & perform duties with details and accuracy. Have sound knowledge of labour laws. You should also be...

  • Payroll Advisor

    4 weeks ago

    Cyberjaya, Malaysia Shell Full time

    **Where you fit** HR Operations and EE Experience (HR) provides global remuneration, benefits and services for all businesses and their employees. Global Payroll has direct management oversight for end-to-end Payroll responsibilities across 30+ countries, representing approximately 92% of Shell employees globally, including the Shell HR community, third...

  • HR Executive

    4 weeks ago

    Cyberjaya, Malaysia RESTORAN INDIA GATE SDN BHD Full time

    **Responsibilities for HR Executive (F&B Operations)** - Conduct monthly Employee Reward & Recognition meetings for all branches. - Maintain all operations reports, including performance tracking sheet, monthly service point report, and appraisal forms. - Do monthly staff room inspections and submit the audit report to OM & GM. - Arrange staff needs such as...

  • Service Desk Analyst

    4 weeks ago

    Cyberjaya, Malaysia HR FIRST Sdn Bhd Full time

    Position: Service Desk Analyst Based office: Cyberjaya Salary offer: up to RM3,520 Contract: 6 months The incumbent is expected to undertake the following duties and responsibilities: - **Recommend an appropriate course of action to resolve tickets or escalate accordingly.** - Ensure that tickets which cannot be resolved at this level are escalated to the...

  • Accounts Assistant

    4 weeks ago

    Cyberjaya, Malaysia Vebo Auto Service Sdn Bhd Full time

    **Introduction** Vebo Auto Service Sdn Bhd is a premium independent automotive service and repair center based in Cyberjaya, Selangor. We specialises in BMW and Mini car models. In view of strong customer demand and future expansion, we’re looking to hire accounts assistant to join our team. **Responsibilities** Our accounts assistant are expected to...

  • Business Partner

    1 day ago

    Cyberjaya, Selangor, Malaysia Talent Spot Group Pte Ltd Full time

    Accounting Advisor PositionWe are seeking a highly skilled Business Partner to join our team at Talent Spot Group Pte Ltd. The ideal candidate will have extensive experience in end-to-end accounting, including financial reporting, and collaboration with the operations team.Duties and ResponsibilitiesPerform monthly accounting close, including journal...

  • Talent Management Executive

    4 weeks ago

    Cyberjaya, Malaysia Deriv Full time

    Job Information Job Opening ID - ZR_1435_JOB Industry - People Management City - Cyberjaya Country - Malaysia Join our growing Talent Management team to partner with our leaders and managers to be a key driver of the company’s success by serving as a strategic and tactical consultant for people and organisational development strategies. As a Talent...

  • Japanese Native

    2 days ago

    Cyberjaya, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time

    _**Working hours - 24/7 Rotation shift basis - Morning, Afternoon, Night shift**_ - **Location - Cyberjaya (Nearby MRT Cyberjaya)**_ - **Eligibility - Valid passport / Native Japan ONLY**_ - **Type : PERMANENT**_ **Responsibilities**: - Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending...

  • Mechanic Mekanik Foreman

    12 hours ago

    Cyberjaya, Malaysia Vebo Auto Service SDN. BHD. Full time

    List-ID: 102897169Today 15:25 **Job Description**: - Introduction Vebo Auto Service Sdn Bhd is a premium independent automotive service and repair center based in Cyberjaya, Selangor. We specialises in BMW and Mini car models. In view of strong customer demand and future expansion, we’re looking to hire highly experienced and qualified automotive...

  • Project Coordinator

    12 hours ago

    Cyberjaya, Malaysia RAMS Solutions Sdn Bhd Full time

    The first HR service provider to unite best of class HR business practices & technology to help companies create workplace effectiveness Bachelor's or Equivalent

  • Organization Development and Improvement

    4 days ago

    Cyberjaya, Selangor, Malaysia Kaizen Al-Falah Resources Full time

    Job DescriptionWe are seeking a skilled Organization Development and Improvement professional to join our team at Kaizen Al-Falah Resources. In this role, you will be responsible for identifying areas of improvement within our organization and developing strategies to address these gaps. Your expertise will help us optimize our operations, improve...