Customer Success Specialist- Korean Speaker

2 weeks ago

Bayan Lepas, Malaysia GrowthFn Sdn Bhd Full time

Vacancy: Customer Success Specialist
- Korean Speaker

(NATIVE AND NON NATIVE KOREAN SPEAKER WITH TOPIK 6 or 5 CERTIFICATION)

Location - Bayan Lepas, Penang, Malaysia.

**Salary**: Up to RM 9000

Start Date: 3rd June, 2024

Education: Degree /Diploma (SPM not allowed)

Hours of Operation: Rotational Shifts, 24*7

Project: Ecommerce Social Media

Head Counts: 6

Language
- Korean + English

Must have B2 level English Language proficiency (reading, writing, speaking)

**REQUIREMENTS**:
**Qualifications**:
Education background:

- Bachelor’s Degree or at least Diploma or equivalent in any discipline.

Work experience:

- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.

Required Interpersonal Skills:

- Customer Service orientation.
- Customer Results/Solutions focussed.
- Customer Expectations Management.
- Active Listening Skills.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- Must be able to speak, read and write in Korean

Technical Skills:

- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office

**Responsibilities**:
(May perform other duties as requested that may not be specifically addressed in this document)

Overview of CSS Role:

- CSS represents the brand, the culture, and the values of the client
- Your attitude and how you behave will determine how our client is perceived by its customers
- It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
- Customer concerns must be handled positively and professionally
- Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers

Responsibilities and Accountabilities
- Support customers to place online orders with the client.
- Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keeps job knowledge and skills up to date by attending training and continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and client.

**Job Types**: Full-time, Permanent

Pay: RM9,000.00 per month

Application Question(s):

- What nationality are you?
- Can you speak, write and read Korean language?
- What level of TOPIK certification do you have?
- The salary is fixed, not negotiable, the max salary is RM9,000, are you okay with it?
- he role is urgent, Joining date is 3rd June, how soon can you join (Notice Period)?

  • Customer Success Specialist

    3 weeks ago

    Bayan Lepas, Malaysia PrimeStaff Full time

    **Attention Native Korean Speakers!!!** PrimeStaff is hiring a Customer Success Specialists. Be part of our team :) **Customer Success Specialist - Native Korean** Location: Bayan Lepas, Penang Malaysia Location Type: Onsite Start Date: 3rd June, 2024 Hours of Operation: 24x7 Rotational Shift Education: Degree /Diploma Specialization: Minimum of 6...

  • Customer Success Specialist- Korean Speaker

    2 weeks ago

    Bayan Lepas, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Customer Success Specialist Korean Speaker(NATIVE AND NON NATIVE KOREAN SPEAKER WITH TOPIK 6 or 5 CERTIFICATION)Location - Bayan Lepas, Penang, Malaysia.Salary: Up to RM 9000Start Date: 3rd June, 2024Education: Degree /Diploma (SPM not allowed)Hours of Operation: Rotational Shifts, 24*7Project: Ecommerce Social MediaHead Counts: 6Language Korean +...

  • Customer Success Specialist

    2 weeks ago

    Bayan Lepas, Malaysia Growthfn Sdn Bhd Full time

    **Responsibilities** - CSS represents the brand, the culture, and the values of the client - Your attitude and how you behave will determine how our client is perceived by its customers - It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times - Customer concerns must be handled positively and...

  • Customer Success Specialist

    2 months ago

    Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Korean - Overview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client...

  • Customer Success Specialist

    3 weeks ago

    Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Korean - Overview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client...

  • Korean Customer Success Specialist

    1 week ago

    Bayan Lepas, Malaysia Teleperformance Malaysia Full time

    Job Details - Company: Teleperformance Malaysia - TP Code: HY-MET-CSS-KR-001 - Job Title: Customer Success Specialist - Korean + English - Location: Beyan Lepas, Penang - Shift : 5 working days (rotational shift) Job Highlights - Working Abroad in a Multi-Cultural and International Company - Expat benefits: Relocation support and Monthly allowances - Young,...

  • Customer Success Specialist

    2 weeks ago

    Bayan Lepas, Malaysia growthfn Full time

    The Customer Success Specialist - Japanese Speaker is responsible for managing and enhancing the customer experience for Japanese-speaking clients. This role involves building strong relationships with customers, ensuring their satisfaction and success with the company's products or services, and addressing any issues or concerns they may have. The...

  • Customer Success Specialist- Banking

    3 weeks ago

    Bayan Lepas, Malaysia PrimeStaff Full time

    Attention Native Japanese Speakers!!! PrimeStaff is hiring a Customer Success Specialists in Bayan Lepas, Penang Malaysia. Be part of our team :) Customer Success Specialist - Banking (Native Japanese) Location: Bayan Lepas, Penang Malaysia Location Type: Onsite Start Date: 24th June, 2024 Hours of Operation: 24x7 Rotational Shift Education: Degree...

  • Customer Success Specialist

    3 weeks ago

    Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Native Korean - Overview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values...

  • Customer Success Specialist

    4 weeks ago

    Bayan Lepas, Malaysia Teleperformance Malaysia Full time

    Job code: ID-SA-CSS-KR-002 **~Job Highlights~** - Medical and Insurance Coverage - World Class Training and Career Progression **~Job Responsibilities~** - Follow-up with customers to ensure their technical issues are resolved - Become and remain knowledgeable about Social Media products and community standards - Gather, analyze and utilize relevant data...

  • Customer Success Specialist

    2 weeks ago

    Bayan Lepas, Malaysia Teleperformance Malaysia Full time

    Job code: ID-T1A-CSS-KR-001 **~Job Highlights~** - Medical and Insurance Coverage - World Class Training and Career Progression **~Job Responsibilities~** - Follow-up with customers to ensure their technical issues are resolved - Become and remain knowledgeable about Social Media products and community standards - Gather, analyze and utilize relevant data...

  • Korean Customer Success Specialist for a Top Bpo

    4 weeks ago

    Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: customer success customer support The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives...

  • Korean Customer Success Specialist for a Top Bpo

    4 days ago

    Bayan Lepas, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: customer success customer support The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives...

  • Customer Service

    3 weeks ago

    Bayan Lepas, Malaysia Agensi Pekerjaan JobScoper Sdn Bhd Full time

    Job Responsibility Title: Customer service - Korean speakers (training provided for everyone) Project: Social Media platform Job Scope - Processing payment and client information in a manner that is precise and safeguards the seers personal and payment information - To ensure efficient problem and complaint resolution. - Attend to users' inquiries about...

  • Customer Success Specialist- Japanese Speaker

    4 weeks ago

    Bayan Lepas, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Customer Success Specialist - Japanese Speaker (NATIVE AND NON NATIVE JAPANESE SPEAKER WITH JLPT N1 OR N2 CERTIFICATION) Location - Bayan Lepas, Penang, Malaysia. **Salary**: Up to RM 9000 (Inc. of allowances) Start Date: June, 2024 Education: Degree /Diploma (SPM not allowed) Hours of Operation: Mon-Sun, 7:00am-8:00pm (9 hr shifts) (No Night...

  • Customer Success Specialist- Banking

    2 weeks ago

    Bayan Lepas, Malaysia PrimeStaff Full time

    Attention Native Japanese SpeakersPrimeStaff is hiring a Customer Success Specialists in Bayan Lepas, Penang Malaysia.Be part of our team :)Customer Success Specialist Banking (Native Japanese)Location: Bayan Lepas, Penang MalaysiaLocation Type: OnsiteStart Date: 24th June, 2024Hours of Operation: 24x7 Rotational ShiftEducation: Degree...

  • Customer Success Specialist

    3 weeks ago

    Bayan Lepas, Malaysia amIT Global solutions sdn bhd Full time

    Overview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: - 1. **Responsibility**: The CSS represents the client and is the face of the brand to the outside world. 2. **Quality and a Passion for Excellence**: We always want to shoot for the best possible...

  • Customer Success Specialist- Japanese Speaker

    2 weeks ago

    Bayan Lepas, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Customer Success Specialist Japanese Speaker(NATIVE AND NON NATIVE JAPANESE SPEAKER WITH JLPT N1 OR N2 CERTIFICATION)Location - Bayan Lepas, Penang, Malaysia.Salary: Up to RM 9000 (Inc. of allowances)Start Date: June, 2024Education: Degree /Diploma (SPM not allowed)Hours of Operation: Mon-Sun, 7:00am-8:00pm (9 hr shifts) (No Night Shifts)Head...

  • Customer Success Specialist- Japanese Speaker

    2 weeks ago

    Bayan Lepas, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Customer Success Specialist - Japanese Speaker (NATIVE AND NON NATIVE JAPANESE SPEAKER WITH JLPT N1 OR N2 CERTIFICATION) Location - Bayan Lepas, Penang, Malaysia. **Salary**: Up to RM 9000 (Inc. of allowances) Start Date: 3rd June, 2024 Education: Degree /Diploma (SPM not allowed) Hours of Operation: Mon-Sun, 7:00am-8:00pm (9 hr shifts) (No...

  • Customer Success Specialist- Japanese Speaker

    2 weeks ago

    Bayan Lepas, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Customer Success Specialist Japanese Speaker(NATIVE AND NON NATIVE JAPANESE SPEAKER WITH JLPT N1 OR N2 CERTIFICATION)Location - Bayan Lepas, Penang, Malaysia.Salary: Up to RM 9000 (Inc. of allowances)Start Date: 3rd June, 2024Education: Degree /Diploma (SPM not allowed)Hours of Operation: Mon-Sun, 7:00am-8:00pm (9 hr shifts) (No Night Shifts)Head...